Krzysztof Paleczka
WOODBRIDGE,VA
Summary
Sr. Technical Trainer with 10+ years of experience supporting Department of Defense and Department of State programs. Proven subject matter expert in Agile application development, technical training delivery, and testing. Adept at translating complex technical concepts into effective classroom and virtual training. Strong collaborator with developers, stakeholders and government customers to improve system adoption, performance, and compliance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Technical Trainer
SAIC
Remote, VA
02.2023 - Current
- Subject Matter Expert (SME) for Department of Defense, Cloud Based Command and Control (CBC2) Program supporting the United States Air Force and Canadian Royal Air Force, Air Battle Management Systems.
- Design, develop, and maintain requirements, plus maintain defects in JiRA and document all team activities in Confluence.
- Coordinate training schedules for multiple locations, maintain records of training activities and provide virtual or in-person training at customer sites.
- Develop comprehensive training curricula, technical documentation, and instructional videos on multiple systems to meet contract deliverables.
- Track training metrics, gather trainee feedback, and continuously improve course effectiveness.
- Support Agile software development by contributing to requirements, design, testing, and training activities; actively participate in sprint planning, review and retrospectives.
- Coordinate training schedules for multiple customer sites, maintain records of training activity, and provide virtual or in-person training.
- Maintain and update training academics through Minimum Viable Capability Release (MVCR), and subsequent releases through Full Operational Capability (FOC) and Operational Acceptance.
Quality Assurance Training Manager
KForce
Sterling, VA
08.2022 - 02.2023
- Training Manager and SME for Department of State, Consular Affairs Enterprise Infrastructure Operations (CAEIO) program.
- Create training schedules, track participation, document progress, and monitor post training performance.
- Provide customer support with password resets, access, CA application troubleshooting and various inquiries at the Service Desk.
- Ensure compliance with all government, policies, and service level agreements, through ticket quality reviews, escalation management, and resolution tracking.
- Prepare and present weekly performance briefings to Department of State stakeholders.
- Provide Tier 1 and Tier 2 Service Desk support; including password resets, application access, and troubleshooting various system issues to completion.
- Work closely with Service Desk Manager, Quality Assurance and Knowledge Management teams to drive process improvements through identification of performance deficiencies, trends and other areas of opportunity.
Business Analyst/Training Specialist
InterImage Inc.
Arlington, VA
11.2017 - 08.2022
- Trainer for Department of Defense – ACIS (Army Corrections Information System), ALERTS (Army Law Enforcement Reporting & Tracking System) and DRS (Detainee Reporting System).
- Develop and deliver classroom and remote training to United States Army Military Police, Corrections Personnel and Criminal Investigation Division (CID) clients.
- Create and maintain test cases, validate application functionality, user permissions, and workflow against customer requirements.
- Serve as a liaison between developers, program managers, and government stakeholders.
- Design user manuals, training guides, system demos, quick reference guides, and surveys using Adobe Suite software.
- Conduct quality assurance, smoke testing, and regression testing within an Agile software development environment.
- Track defects and requirements in Microsoft Visual Studio throughout the software development life cycle.
- Advise clients on section 508 compliance policies and implementation.
Business Analyst/IT Instructor
STG Inc. (Now SOSi)
Arlington, VA
12.2016 - 11.2017
- SME for Department of State Grant systems, GrantSolutions and State Assistance Management System (SAMS) Domestic and Overseas.
- Deliver instructor-led training and application sustainment support to DoS bureaus.
- Support grant lifecycle processes, including reviewing submissions, evaluations, reporting and compliance documentation.
- Configuration specialist for PeopleSoft, Ariba and ServiceNow platforms.
- Provide Tier 2 support and track incidents through JIRA and SalesForce.
- Identify process optimization opportunities through user stories, system testing, and feature enhancements during new system implementation.
Business Services Coordinator/Lead Technical Analyst
Booz Allen Hamilton/CBRE
McLean, VA
11.2010 - 12.2016
- Liaison between Booz Allen Hamilton Information Services team and vendors supporting the Managed Print Services (MPS) contract.
- Manage device configuration, network installations, and partnered with IT Security team to identify and remediate security vulnerabilities.
- Support new MPS contract negotiations and Request For Proposal (RFP) as the technical expert.
- Worked on device network operations, led change requests (CR) and chaired Change Control Request (CCR) meetings.
- Maintain Sharepoint resource centers and firm-facing documentation.
- Produce weekly ServiceNow reports, monitored SLAs, and tracked program performance metrics.
Education
Bachelor of Arts - Art and Visual Technology
George Mason University
Fairfax, VASkills
- Training & Analysis: Technical Training, Curriculum Development, QA Testing, Agile/Scrum, User Acceptance Testing
- Platforms & Tools: ServiceNow, JIRA, SalesForce, Confluence, Microsoft Visual Studios, Microsoft Test Manager
- Documentation & Design: Adobe Captivate, Premier Pro, RoboHelp, InDesign, Illustrator, Photoshop
- Enterprise Systems: Ariba, PeopleSoft, GrantSolutions, SAMS
- Productivity: Microsoft Office Suite
Certification
Active DoD Top Secret
Timeline
Senior Technical Trainer
SAIC
02.2023 - Current
Quality Assurance Training Manager
KForce
08.2022 - 02.2023
Business Analyst/Training Specialist
InterImage Inc.
11.2017 - 08.2022
Business Analyst/IT Instructor
STG Inc. (Now SOSi)
12.2016 - 11.2017
Business Services Coordinator/Lead Technical Analyst
Booz Allen Hamilton/CBRE
11.2010 - 12.2016
Bachelor of Arts - Art and Visual Technology
George Mason University