KACEY SAENZ
San Bruno,CA
Summary
Dedicated social services manager adept at managing youth programs. Bringing deep understanding of managing high-quality programs and achieving desired results. Skilled in case management practices, collaborating with community-based organizations, and employee development. Ready to apply eight years of youth experience to new professional challenges with growth-oriented organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Program Director
HomeRise (formerly Community Housing Partnership)
03.2020 - Current
- Management of day-to-day operations of non-time limited, transitional program and supportive housing site for transition-aged youth (TAY) in South of Market neighborhood of San Francisco.
- Supervisory responsibility for onsite Resident Services department consisting of three full time employees
- Including recruitment, training, supervision, and evaluation of employees
- Create and implement TAY focused programming based on best practices and including TAY voice, including drafting and editing all program policies
- Curriculum development and program development/implementation for individuals with behavioral health challenges and/or substance use
- Develop linkages among social service delivery systems and community-based resources, including San Francisco Department of Homelessness and Supportive Housing, San Francisco Department of Public Health and local TAY organizations and providers
- Monitor and manage site budget, petty cash and check requests
- Facilitate/participate in team meetings, leadership meetings, department meeting and SF Department of Homelessness and Supportive Housing meetings
- Screen and assess program participant applicants and facilitate intake and assessments upon move-in, including exits, enrollment and data collection in SF ONE System
- Facilitate monthly community meetings for residents
- Provide crisis intervention, conflict resolution and de-escalation services
- Ensure appropriate contract reporting, data collection, record keeping, and conduct quarterly chart reviews
Residential Services Team Lead- TAY
HomeRise
07.2018 - 03.2020
- Collaboration with Program Director on program operations and budget
- Case management for up to 35 residents including service planning, housing retention services, crisis intervention and after care once exited from program
- Manage onsite Resident Services department in Program Director's absence and liaison with Property Management regarding resident's housing retention per program guidelines
- Perform resident intakes, exits, assessments and referrals to outside resources
- Accompaniment to community-based appointments and wellness checks as needed
- Conduct tours and orientation to client referrals and their outside providers to inform potential participants on available services and processes to engage in program
- Development of collaboration and professional relationships with outside providers
- Support to Residential Services Counselor, including training
- Completion of documentation and record keeping per agency policy and contract requirements including client notes, incident reports, data collection and chart reviews
- Participation in individual and group supervision
Residential Services Counselor- TAY
HomeRise
09.2017 - 07.2018
- Designed and facilitated weekly groups, outings and activities focused on community building, skill building, and resident empowerment
- Held drop in hours for all residents and weekly outreach to residents to offer support and invite to groups and events held in the building and community
- Provided services to all residents using harm reduction principles, including crisis intervention, conflict resolution and de-escalation
- Case management as needed for up to 12 tenants excluded from program, including housing retention services and knowledge of fair housing laws
- Worked in partnership with Clinical Case Manager and Resident Services Team Lead to support implementation of each program participant's service plan and program requirements
- Documentation and reporting per agency policies and contract requirements
Residential Counselor II
Corbett Group Homes
11.2016 - 09.2017
- Assisted Program Manager in daily operation of group home program and Case Manager with service plan goals and provider meetings
- Stand in for Program Manager and Case Manager when absent
- Participated in on call rotation to provide consultation and crisis support for employees across four group home sites, including co-ed and CSEC youth sites
- Filled in for absent staff and as needed across all four sites
- Assisted in orientation and training for all incoming employees
- Completion of all audits in timely manner: facility, vehicles, incident reports, medications, expenses and resident files
- Generated weekly menu and ordering of groceries for facility
- Participation in weekly staff meetings and leadership meetings
- Also includes all functions of previous role as Residential Counselor I-
Residential Counselor I
Corbett Group Homes
08.2015 - 11.2016
- Provided welcoming, safe and supportive housing environment for adolescent age residents and guests
- Direct care of youth in home and within the community including: facilitation of recreational activities and community meetings, resident transportation, medication distribution, and facilitation of new resident intakes and exits
- Crisis intervention, de-escalation and prevention with youth
- Support and encouragement for youth to follow house rules and to make positive and progressive choices for their future and overall well-being
- Liaison and collaboration with youth's social worker, support team, school, and medical providers to ensure health and safety of youth
- Familiarity of youth's background, care plan, medications, allergies, personal restrictions and emotional triggers
- Documentation of youth's daily activities, behaviors, emotional state and Incident Reports
- Practice of policy and requirements for agency and Community Care Licensing
- Meal preparation, cooking for youth and cleaning of group home
Intern
Coalition of Concerned Legal Professionals
12.2014 - 05.2015
- Conducted legal intakes and documentation for low income individuals in need of legal advice and/or representation from a board certified attorney
- Supported individuals during legal advice sessions with attorneys, including facilitating meeting as needed and note taking during sessions for client use
- Community outreach within Bayview/Hunters Point neighborhood and local colleges
- Administrative tasks as needed
Education
Master of Social Work -
San Jose State University
San Jose, CA05.2026
Bachelor of Arts - Sociology, Minor in Labor And Employment Studies
San Francisco State University
San Francisco, CA05.2015
Associate of Arts - Social Science
De Anza College
Cupertino, CA06.2013
Skills
- Operations and budgeting for youth programs
- Case management
- Policy and procedure development
- Group facilitation
- Motivational interviewing
- Client advocacy
- Trauma informed care
- Harm reduction
- Strength based practice
- Cultural competency
- Crisis intervention
- Child, elder, and dependent adult abuse and neglect identification
- Treatment planning
- Case documentation
- Referrals and networking
- Microsoft suites, Salesforce and SF ONE System
Certification
Training: Mandated reporting for children, elders, dependent adults, Crisis Prevention Institute, overdose prevention training with nasal Narcan, CPR and first aid
References
References available upon request
Timeline
Assistant Program Director
HomeRise (formerly Community Housing Partnership)
03.2020 - Current
Residential Services Team Lead- TAY
HomeRise
07.2018 - 03.2020
Residential Services Counselor- TAY
HomeRise
09.2017 - 07.2018
Residential Counselor II
Corbett Group Homes
11.2016 - 09.2017
Residential Counselor I
Corbett Group Homes
08.2015 - 11.2016
Intern
Coalition of Concerned Legal Professionals
12.2014 - 05.2015
Master of Social Work -
San Jose State University
Bachelor of Arts - Sociology, Minor in Labor And Employment Studies
San Francisco State University
Associate of Arts - Social Science
De Anza College
Training: Mandated reporting for children, elders, dependent adults, Crisis Prevention Institute, overdose prevention training with nasal Narcan, CPR and first aid
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