Kisten Saint-Laurent
Summary
Dynamic MBA and LNHA with extensive expertise in healthcare financial management and compliance, recognized for transforming billing operations to achieve a 15% reduction in collection times, a 20% increase in record accuracy, and a remarkable 43% boost in collections compared to the previous year. Proven track record in enhancing patient experiences and streamlining admission processes through collaborative teamwork and innovative solutions, underscoring a commitment to excellence. Specialized in risk analysis, successfully implementing fraud prevention initiatives that have resulted in substantial cost savings for organizations. Dedicated to delivering exceptional service while driving operational efficiency across all levels of healthcare administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Office Manager
Center at Lincoln
08.2024 - Current
- Oversee facility billing, accounts receivable, and collections activities. Supervise billing and collections team while ensuring compliance with financial regulations. Maintain accurate financial records, issue receipts, prepare bank deposits, and record payments with proper duty segregation. Collaborate with home office billing team and payers to clarify requirements and secure timely claim payments.
- Streamlined billing processes, reducing collection times by 15%.
- Implemented a new record-keeping system, improving accuracy by 20%.
- Coordinated with nursing and admissions for accurate census reporting.
- Increased collections by 43% from previous year.
Independent Contractor
DoorDash
09.2018 - Current
- Planned optimal delivery routes, minimising delays and maximising efficiency. Demonstrated professionalism to provide outstanding customer service. Delivered goods on time and in excellent condition. Resolved consumer needs and adjusted orders accordingly.
- Optimised delivery times through efficient route planning.
- Maintained high customer satisfaction through professional interactions.
- Ensured timely delivery of goods in perfect condition.
- Adapted orders based on consumer requirements.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Admissions Assistant
Life Care Center of Farmington
10.2023 - 05.2024
- Gather all required admission paperwork and assist patients and families during admissions. Conduct facility tours for potential and newly admitted patients and their families. Review referral packets for potential admissions and manage operations as the duty manager on weekends. Support clinical audits and ensure compliance with relevant regulations and guidelines. Maintain confidentiality of all sensitive information and deliver excellent customer service.
- Streamlined admission process through effective paperwork management.
- Enhanced patient experience by providing informative facility tours.
- Improved compliance by assisting with clinical audits.
- Fostered a positive environment through exceptional customer service.
Business Office Manager/SSA
Gulf Shores Care Center
01.2023 - 08.2023
- Oversee facility billing, accounts receivable, and collections activities. Supervise billing and collections staff while ensuring compliance with financial regulations. Assist with Medicaid applications, coordinating with residents, families, and agencies for coverage finalization. Maintain financial records, issue receipts, and manage bank deposits with proper segregation of duties. Collaborate with the home office billing team to define billing requirements and secure prompt claims payment. Manage census activities, balancing daily, weekly, and monthly data with nursing and admissions departments. Handle Resident Trust Accounts, performing weekly and monthly reconciliations.
Health and Wellness Compliance Auditor
Walmart
06.2017 - 02.2018
- Supported Health & Wellness Department in third-party audit responses and investigations. Verified billing and claims details for accuracy with management. Identified and monitored risks through audits of Health & Wellness groups. Oversaw implementation of voluntary and corrective action plans, ensuring follow-up post-audit for compliance.
Risk Analyst
Sam'sClub.com
10.2014 - 06.2017
- Conducted fraud reviews for eCommerce orders, saving $152,789.78 in FY16 and $66,066.29 in FY15.
- Investigated external websites and liaised with banks and payment processors for credit card verification.
- Resolved financial disputes by contacting members and submitting documentation to financial institutions.
- Collaborated with Member Service to enhance customer support and ensure AML compliance.
Journeyman Tactical Aerospace Maintenance Technician
United States Air Force, Arkansas National Guard
12.2011 - 01.2017
- Maintained A-10 jets to ensure combat readiness. Oversaw upkeep of tools and equipment. Communicated effectively with chain of command. Implemented orders and requests promptly. Fostered a positive environment for subordinates and peers.
- Enhanced aircraft readiness through meticulous maintenance.
- Streamlined equipment upkeep processes.
- Fostered strong relationships within the chain of command.
- Championed a supportive team culture.
Education
MBA -
American Military University
Charles Town, WV04-2022
Bachelor of Arts - History
Arkansas Tech University
Russellville, AR12-2013
Bachelor of Arts - Psychology
Arkansas Tech University
Russellville05-2010
Skills
- Financial Management Expert
- Billing Operations Expert
- Risk Analysis Expert
- Compliance Auditing Expert
- Customer Service Expert
- Team Leadership Expert
- SAP Expert
- Microsoft Office Expert
- Point Click Care Expert
- Deadline management
- Account reconciliation
- Staff training and development
Certification
- NHA - Licensed Nursing Home Administrator
- Colorado Assisted Living Administrator Training - 2024
- Social Services Designee Training - 2023
- CNP - Certified Notary Public
Timeline
Business Office Manager
Center at Lincoln
08.2024 - Current
Admissions Assistant
Life Care Center of Farmington
10.2023 - 05.2024
Business Office Manager/SSA
Gulf Shores Care Center
01.2023 - 08.2023
Independent Contractor
DoorDash
09.2018 - Current
Health and Wellness Compliance Auditor
Walmart
06.2017 - 02.2018
Risk Analyst
Sam'sClub.com
10.2014 - 06.2017
Journeyman Tactical Aerospace Maintenance Technician
United States Air Force, Arkansas National Guard
12.2011 - 01.2017
MBA -
American Military University
Bachelor of Arts - History
Arkansas Tech University
Bachelor of Arts - Psychology
Arkansas Tech University
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