Kyle S. Baker

• Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
• Reviewed police reports, fire reports, and physical property damage to determine extent of liability.
• Leveraged negotiation skills to secure favorable settlements from third-party insurers, maximizing recovery amounts.
• Excellent communication skills, both verbal and written.
• Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
• Participated in cross-functional team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
• Provided training and mentorship to junior staff members, fostering professional growth and a strong team dynamic.
• Collaborated with legal teams to prepare cases for litigation, ensuring comprehensive documentation and well-organized files.
• Effectively prioritized tasks based on urgency or associated financial impact for optimal time management.

This position works directly with the Large Property and Advanced Property Team adjusters in the investigation, estimating, and settlement of complex property losses. This position will also relocate customers to temporary housing and work with the insured on their additional living expense needs.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Examined claims forms and other records to determine insurance coverage.
• Evaluated original investigation reports and documents to resolve secondary concerns.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others. Including working with customers how have suffered catastrophic losses to their home and property.

• Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines imposed by insurance carriers or state statutes of limitations.
• Conducted thorough site inspections to accurately assess property damage for accurate payouts.
• Reduced claim processing time by efficiently investigating and evaluating insurance claims.
• Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
• Maintained compliance with state regulations and company policies through continuous professional development and training sessions.
• Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
• Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
• Developed positive relationships with policyholders, fostering trust through transparency during the claim process.

• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
• Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
• Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
• Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
• Worked effectively in fast-paced environments.
• Organized and detail-oriented with a strong work ethic.
• Proved successful working within tight deadlines and a fast-paced environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Prepared summaries of damage, payments, and policy coverage.
• Provided exceptional customer service, addressing concerns, and answering questions promptly.

• Increased efficiency of the QMS by regularly reviewing audit guidelines and making updates based on changing business needs.
• Maximized performance by monitoring daily calls for coaching and mentoring adjusters and team leaders.
• Led weekly team meetings focused on performance analytics, driving continuous improvement within the department.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Analyzed call data to identify trends in customer needs, informing the development of targeted solutions and training programs.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Partnered with human resources to assist in the recruitment and hiring processes for new team members.
• Conducted interviews for new applicants for the company.
• Strengthened communication skills through regular interactions with others.

• Supervised and coordinated activities of 5-8 collections employees attempting to gather monies owed from consumers.
• Worked with customers and collections representatives to monitor documentation, reduce customer disputes and collect payment in timely fashion.
• Identified needs and provided training to clarify expectations of collections agents.
• Facilitated open communication between collectors and other departments to create a cohesive approach towards debt recovery efforts.
• Developed strong working relationships with external collections agencies to ensure seamless coordination when outsourcing delinquent accounts.
• Interviewed and assisted in selection of candidates for collections positions for the department.
• Acted as central point of contact for both employees and customers on routine credit and collection issues.
• Maintained accurate records of all collection activities, ensuring compliance with relevant regulations and company policies.
• Worked well in a team setting, providing support and guidance.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.