Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ksenia Donchenko

Fort Myers,FL

Summary

Resourceful Resort Manager known for high productivity and efficient task completion. Specialize in operational management, customer satisfaction, and staff development. Excel in communication, leadership, and problem-solving to enhance guest experience and team performance.

Overview

9
9
years of professional experience

Work History

Resort Manager

Wilder Corporation
Fort Myers , FL
06.2023 - Current
  • Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
  • Supervised front desk staff in providing excellent customer service experiences for guests.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed sales data from reservations system to identify trends in guest preferences.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Front Desk Manager

Aderi Hotel
Lewisburg, PA
04.2022 - 05.2023
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Processed employee time sheets, payroll information and other administrative documents.
  • Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

MA

WGM
East Northport, NY
01.2017 - 04.2022
  • Registered new patients into practice management software program accurately entering demographic information.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Collected samples from patients for laboratory testing purposes.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.

Education

Medical Assistant

Branford Hall
Amityville, NY
10-2019

Associate of Arts - Liberal Arts

Suffolk County Community College
Selden, NY
05-2014

Skills

  • Customer service
  • Staff training
  • Front desk operations
  • Team leadership
  • Guest relations
  • Scheduling management
  • Payroll administration
  • Performance evaluation
  • Guest satisfaction
  • Problem solving
  • Hospitality management
  • Guest experiences

Timeline

Resort Manager

Wilder Corporation
06.2023 - Current

Front Desk Manager

Aderi Hotel
04.2022 - 05.2023

MA

WGM
01.2017 - 04.2022

Medical Assistant

Branford Hall

Associate of Arts - Liberal Arts

Suffolk County Community College

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