Ksenia Gotham
Seattle
Summary
Customer-focused professional with retail experience and UX design expertise. Proven ability to enhance customer experiences through thoughtful problem-solving and attention to detail. Strong background in hospitality, food service, and customer interactions. Skilled in understanding customer needs and translating insights into improved experiences.
Overview
5
5
years of professional experience
Work History
Teacher Assistant / UX Project Lead
Computing For All
06.2024 - Current
- Lead customer experience initiatives for educational technology projects
- Conduct user research to understand customer needs and pain points
- Design solutions that improve accessibility and user satisfaction
Cook
Chartwells Higher Education Dining Services
03.2024 - Current
- Prepare diverse meals for 500+ customers daily, ensuring quality and presentation standards
- Collaborate with team to streamline operations and improve customer satisfaction
Interior Boat Housekeeper
San Juan Sailing & Yachting
06.2023 - 08.2025
- Maintain luxury charter boat interiors to exceed guests' expectations.
- Ensure pristine presentation and attention to detail for high-end clientele
- Manage inventory of linens, supplies, and amenities for optimal guest experience
Software Engineer Intern
Smartsheet
06.2022 - 08.2022
- Improved customer-facing features through user-centered development approaches
- Collaborated with cross-functional teams to enhance product usability
- Applied accessibility principles to ensure inclusive customer experiences
Retail Sales Associate
Staples Stores
01.2021 - 01.2022
- Provided excellent customer service and product recommendations
- Processed transactions and handled customer inquiries efficiently
- Maintained store presentation and product organization standards
Education
Bachelor of Science - Computer Science
Western Washington University
03.2025
Associate of Arts - Design
South Seattle College
06.2020
Skills
- Customer Service
- Problem-solving
- Quality Control
- Hospitality Standards
Timeline
Teacher Assistant / UX Project Lead
Computing For All
06.2024 - Current
Cook
Chartwells Higher Education Dining Services
03.2024 - Current
Interior Boat Housekeeper
San Juan Sailing & Yachting
06.2023 - 08.2025
Software Engineer Intern
Smartsheet
06.2022 - 08.2022
Retail Sales Associate
Staples Stores
01.2021 - 01.2022
Bachelor of Science - Computer Science
Western Washington University
Associate of Arts - Design
South Seattle College
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