Kseniia Efimova
West Hollywood,CA
Summary
Results-focused Manager with experience coordinating schedule and customer service operations moving smoothly. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive experience.
Overview
3
3
years of professional experience
Work History
Dispatcher
Leo's Handyman Services
Las Vegas, NV
03.2023 - 02.2024
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
Office Manager
Med Concierge LA
Los Angeles, CA
08.2021 - 02.2023
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
Education
Bachelor of Arts - Philology
University of Yaroslavl
Skills
- Data Entry
- Schedule Coordination
- Customer Relationship Management
- Stress Tolerance
- Employee Supervision
- Mail Handling
Languages
English
Full Professional
Russian
Full Professional
Timeline
Dispatcher
Leo's Handyman Services
03.2023 - 02.2024
Office Manager
Med Concierge LA
08.2021 - 02.2023
Bachelor of Arts - Philology
University of Yaroslavl
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