Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kseniia Efimova

West Hollywood,CA

Summary

Results-focused Manager with experience coordinating schedule and customer service operations moving smoothly. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive experience.

Overview

3
3
years of professional experience

Work History

Dispatcher

Leo's Handyman Services
Las Vegas, NV
03.2023 - 02.2024
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Updated records of driver locations, delays, and cancellations.

Office Manager

Med Concierge LA
Los Angeles, CA
08.2021 - 02.2023
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Supervised staff members, organized schedules and delegated tasks.
  • Provided training to new hires on office policies and procedures.

Education

Bachelor of Arts - Philology

University of Yaroslavl

Skills

  • Data Entry
  • Schedule Coordination
  • Customer Relationship Management
  • Stress Tolerance
  • Employee Supervision
  • Mail Handling

Languages

English
Full Professional
Russian
Full Professional

Timeline

Dispatcher

Leo's Handyman Services
03.2023 - 02.2024

Office Manager

Med Concierge LA
08.2021 - 02.2023

Bachelor of Arts - Philology

University of Yaroslavl

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Kseniia Efimova