Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kseniia Nikiforova

Mountain View,CA

Summary

Dedicated Ed Tech professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head of Business Operations

LINGUATRIP, INC
10.2021 - Current


  • Process Optimization: Optimized internal processes to enhance efficiency, reduce costs, and improve overall operational effectiveness.
  • OKR Implementation: Developed and executed effective OKR (Objectives and Key Results) strategies which allowed us to double our revenue in 2022.
  • Strategic Leadership: Spearheaded the growth and development of a dynamic online language education platform, offering comprehensive services such as language course bookings, international language trips, and higher education abroad applications.
  • Team Management: Led a high-performing team, fostering a collaborative and results-driven culture. Oversaw recruitment, training, and performance management to ensure excellence in operations.
  • Customer Service: Elevated customer service standards by implementing best practices, training initiatives, and feedback mechanisms, resulting in improved CSAT 63,4 → 85,8 and NPS 50,4 → 63,8.
  • Partnership Development: Forged strategic partnerships with key stakeholders, including educational institutions, language schools, and travel agencies, to expand service offerings and drive revenue growth.
  • Financial Management: Oversaw budgeting and financial planning, optimizing resource allocation to ensure sustainable growth and profitability.
  • Data-Driven Decision Making: Leveraged data analytics to make informed decisions, track KPIs, and continuously improve business performance.
  • Marketing Collaboration: Worked closely with the marketing team to develop and execute promotional strategies, enhancing the school's online presence and student enrollment.

Project Manager

TRADE ART
02.2021 - Current
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Effectively allocated resources, optimized budgets, and tracked project costs, ensuring cost-efficient project delivery.
  • Created a marketing strategy with a marketing team that allowed us to make +120% of revenue in 2022
  • Improved product quality, increased COR to 85% and NPS to 95.2%.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Led recruitment efforts, hired top talent, and managed a dedicated team of professionals, fostering a collaborative and results-driven work culture.

Operations Manager and Product Owner

LINGUATRIP, INC
06.2020 - 10.2021
  • Managed day-to-day business operations.
  • Led cross-functional teams to develop and launch up to 15 new innovative products.
  • Optimized internal processes to drive efficiency, reduce costs, and enhance overall operational performance.
  • Effectively managed teams in both product development and business operations, fostering a collaborative and results-driven culture.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Conducted target market research to discover customer needs and analyze competitor trends.

HR Manager

LINGUATRIP, INC
06.2018 - 05.2020
  • Led HR strategies and initiatives to optimize talent acquisition, employee relations, and performance management.
  • Cultivated a positive workplace culture, fostering high employee satisfaction and retention.
  • Ensured HR compliance and managed employee benefits, promoting legal adherence and well-being.
  • Leveraged data-driven insights to enhance HR processes and streamline operations.

Education

Diploma of Retraining - Career Counselor And Coach

MOSCOW INSTITUTE OF PSYCHOANALYSIS (MIP)
Moscow, Russia
05.2023

Bachelor of Arts - Library Science

ST. PETERSBURG STATE UNIVERSITY OF CULTURE AND ART
St.Petersburg, Russia
05.2016

Associate of Arts - Stylist

ST. PETERSBURG FASHION COLLEGE
Saint Petersburg, Russia
05.2010

Skills

  • Business Development
  • Business Administration
  • Project Management
  • Process Improvement Initiatives
  • Business Planning and Strategy
  • Operations Management
  • Budget Controls
  • Cross-Functional Team Management
  • Financial Management
  • Customer Relationship Management
  • HR Strategy
  • Product Development

Certification

  • ESL - Certificate of Completion - 2023
  • Business Strategy Training - 2021
  • General English, level Upper-Intermediate Certificate, Kaplan - 2020
  • Customer Service Certificate - 2020
  • HR as a HRBP Training - 2019


Languages

Russian
Native or Bilingual
English
Professional Working
German
Limited Working

Timeline

Head of Business Operations

LINGUATRIP, INC
10.2021 - Current

Project Manager

TRADE ART
02.2021 - Current

Operations Manager and Product Owner

LINGUATRIP, INC
06.2020 - 10.2021

HR Manager

LINGUATRIP, INC
06.2018 - 05.2020

Diploma of Retraining - Career Counselor And Coach

MOSCOW INSTITUTE OF PSYCHOANALYSIS (MIP)

Bachelor of Arts - Library Science

ST. PETERSBURG STATE UNIVERSITY OF CULTURE AND ART

Associate of Arts - Stylist

ST. PETERSBURG FASHION COLLEGE

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Kseniia Nikiforova