KSENIIA SYROVATSKA
Saint-Laurent,QC
Summary
Results-driven leader in Supply Chain & Logistics with 9 years of industry experience, specialized in 3PL, asset-based transportation, warehousing, and sales. Proven expertise in not only supply chain and transport operations but also strategic leadership, emphasizing proficiency in land, marine, and cross-border logistics. Acknowledged for exceptional team management and working to optimize workflow in alignment with the company's vision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR LEAD DISPATCH
Argus Transport Canada Inc
04.2022 - Current
- Directing the entire spectrum of day-to-day operations, leading a high-performing team of transport dispatchers and customer service representatives, ensuring effective coordination and customer satisfaction
- Actively participating in cross-functional collaboration, working closely with various departments to ensure alignment with the company's overall strategic framework and objectives
- Overseeing and managing all operations in the Greater Montreal Area, Ottawa, QC City, NY State, and VT State
- Coordinating a diverse team of 50+ drivers, fostering a culture of collaboration and teamwork
- Conducting regular performance assessments and provided constructive feedback to the team, contributing to ongoing professional development and skill enhancement
- Maintaining strict inventory control measures, optimizing solutions to streamline processes and reduce excess stock, resulting in improved cost efficiency
- Managing daily inventory and equipment reports
- Playing a crucial role in the optimization of solutions, consistently seeking innovative approaches to enhance logistics processes and overall efficiency
- Managing cross-border operations, overseeing customs clearance processes and ensuring compliance with safety measures
- Coordinating import/export container operations, personally processing 3,000+ containers annually across various industries
- Establishing and maintaining strong relationships with customers, vendors, and internal teams, ensuring collaborative success in commercial and logistics operations
- Maintaining a strong focus on customer service, ensuring high levels of satisfaction through effective communication and problem resolution
- Leveraged strong problem-solving skills to address challenges in real-time, ensuring the smooth flow of operations and maintaining a high level of customer satisfaction
- Demonstrated adaptability and agility in response to market dynamics, implementing strategic adjustments to optimize logistics performance
- Proactively identified opportunities for cost savings and efficiency improvements, leading to enhanced profitability and customer value
- Staying on top of industry trends and best practices, incorporating relevant changes to drive continuous improvement in logistics operations.
SENIOR OPERATIONS TEAM LEAD
Trans-Pro Logistics
06.2018 - 04.2022
- Lead a dedicated operations team, supervising key house accounts
- Personally engaged with the company's top-profit customers, actively involved in managing the entire transportation process, from pricing and quotation to ensuring end-to-end services
- Provided comprehensive sales training and onboard training for team members, fostering a culture of continuous learning and skill enhancement
- Mentored and coached young sales professionals, emphasizing the importance of client engagement, negotiation skills, and market awareness
- Conducted ongoing comparative cost analysis and market fluctuation reviews, optimized gross margins and ensured cost-effective transportation solutions
- Offered transportation strategies and solutions tailored to customer needs, optimized budgets and contributed significantly to overall sales effectiveness
- Assessed individual strengths of team members and assigned appropriate tasks, offered mentoring and encouragement for skill development
- Established a team waterfall system, enabling team members to delegate minor tasks to the general dispatch team at their discretion, improving overall operational efficiency
- Actively promoted and supported cultural diversity within the team, creating an inclusive and collaborative work environment that celebrated individual strengths
- Took the lead in annual and seasonal RFPs, conducting detailed cost analysis and capacity evaluation to optimize transportation strategies
- Actively participated in cross-functional collaboration with sales teams, customer support, and other departments to ensure alignment with overall company objectives
- Utilized advanced reporting tools and analytical skills to track and evaluate team performance, implementing continuous improvement initiatives
- Demonstrated adaptability to market dynamics, implementing strategic adjustments to optimize logistics performance in response to changing conditions
- Proactively identified opportunities for cost savings and efficiency improvements, leading to enhanced profitability and customer value.
Logistics Coordinator
PLS Logistics services
01.2016 - 01.2018
- Provided dedicated dispatch services for one of the Senior Traders and their accounts, ensuring efficient coordination of bookings, tracings, appointments, date entry, and other daily operational tasks
- Successfully managed 200+ loads monthly, demonstrating a commitment to achieving high-volume operational targets and maintaining customer satisfaction.
Track & Trace Dispatch
PLS Logistics services
01.2015 - 01.2016
- Conducted regular check calls and emails to guarantee on-time pickup and delivery for the largest company account, showcasing meticulous attention to detail and a proactive approach to customer service.
Education
Bachelor of International Information - International Affairs And Dimplomacy
National University Lviv Polytechnic
Lviv, Ukraine06.2015
Skills
- Digital Fluency / MS Office
- Customer Service
- RFP Management
- Supply Chain and Logistics Operations
- Inventory Control and Optimization
- Cost Analysis and Profitability Enhancement
- Problem-Solving and Adaptability
- Sales Strategies and Effectiveness
- Training and Mentoring
Certification
Transport of Dangerous Goods certificate
Timeline
SENIOR LEAD DISPATCH
Argus Transport Canada Inc
04.2022 - Current
SENIOR OPERATIONS TEAM LEAD
Trans-Pro Logistics
06.2018 - 04.2022
Logistics Coordinator
PLS Logistics services
01.2016 - 01.2018
Track & Trace Dispatch
PLS Logistics services
01.2015 - 01.2016
Bachelor of International Information - International Affairs And Dimplomacy
National University Lviv Polytechnic
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