KSENIYA BUNTOVICH
BROOKLYN,NEW YORK
Summary
An experienced hospitality professional with over 15 years of comprehensive industry experience, gained through a diligent rise through the ranks and a commitment to continuous personal and professional development. A dedicated and forward-thinking leader, poised to apply a rich background and unique industry insights to lead a new team towards surpassing organizational objectives.
Overview
9
9
years of professional experience
Work History
Manager
INDOCHINE RESTAURANT
New York
01.2022 - Current
- Leveraged waitstaff experience to devise staffing strategies that balanced operational efficiency and labor costs with staff needs, ensuring high-quality guest experiences
- Led the successful introduction of a summer brunch program, enhancing the restaurant's outdoor dining options, creating new revenue streams, and significantly boosting publicity
- Collaborated with owners, head chef, and bar manager to develop menu items and pricing strategies, crafting an innovative dining experience that preserves the restaurant's status as a cornerstone of NYC nightlife
- Created standard operating procedures for the brunch program, ensuring an uninterrupted transition to dinner service within a two-hour window
- Overhauled the reservation management system to maximize seating capacity and introduce brief reset periods for both front and back of house, enabling controlled and efficient management of large rushes.
Head Waitress
INDOCHINE RESTAURANT
New York
01.2015 - Current
- Facilitated seamless communication as liaison between front of house, management, and back of house, ensuring streamlined operations and effective delivery of key insights to management for daily operational excellence
- Proactively resolved and anticipated concerns from all parties promptly and fairly, reducing delays and optimizing table turnover rates
- Led the training and mentorship of new waitstaff, tailoring methods to individuals' strengths, weaknesses, and learning styles, ensuring effective communication and optimal learning outcomes
- Kept training policies and procedures current, ensuring alignment with management's vision and business objectives
- Enhanced patron loyalty and repeat business by delivering customer service that goes beyond meeting individual needs, focusing on building strong rapport and trust.
Lounge Manager
CASA CIPRIANI
New York
11.2021 - 03.2022
- Devised and implemented a comprehensive training program for a team with limited experience in the hospitality industry
- Achieved unprecedented sales of more than $100,000 in a single night, setting a historic milestone never before attained
- Approached management with the intent to lead by example to foster a culture of teamwork along with mutual respect and collaboration
- Utilized past experience to actively participate in service operations across the floor during peak periods ensuring quality guest experiences are uninterrupted.
Education
Bachelor of Arts - International Relations And Affairs
European Humanity University
Minsk, Belarus05-2003
Skills
- Financial Management
- Team Leadership
- Sales Techniques
- Staff Training and Development
- Business Development
- Expense Tracking
- Sales management
- Budget Control
Timeline
Manager
INDOCHINE RESTAURANT
01.2022 - Current
Lounge Manager
CASA CIPRIANI
11.2021 - 03.2022
Head Waitress
INDOCHINE RESTAURANT
01.2015 - Current
Bachelor of Arts - International Relations And Affairs
European Humanity University
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