Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Receptionist

KSENIYA POLYAKOVA

Las Vegas,NV

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Hospitality Manager

The Alexander At Creek Road
Dripping Springs, TX
11.2022 - 02.2023
  • Answered guest inquiries regarding hotel offerings and services through email, telephone and in-person inquiries. Assisted guests with inquiries about local attractions or other information related to their stay. Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction by creating and managing a guest portal.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions. Maintained guest satisfaction and loyalty demonstrated through multiple online reviews. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Researched up-sale products or services that could be introduced to enhance the guest experience. Collaborated with marketing team to create promotional campaigns that increased bookings during slow periods. Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction. Built and managed guest portal. Managed several OTA's, researching rates & offering promotions to stay competitive in market.

Office Manager

Cure All Clinic
Austin, TX
08.2022 - 10.2022
  • Scheduled appointments for clients, customers, and other visitors. Performed data entry tasks into various computer systems accurately and promptly. Prepared welcome packages for new hires containing relevant paperwork and other important details
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Performed data entry tasks related to customer information into computer databases for record keeping purposes.
  • Generated new sales leads through cold calling and networking activities. Answered inquiries from prospective customers regarding features of products and services offered. Presented products and services to prospective and existing customers to meet client needs.

Office Manager

Super Quick PCR
Austin, TX
12.2021 - 05.2022
  • Maintained filing system for records, correspondence and other documents. Ordered supplies and equipment to maintain adequate inventory levels. Managed office inventory and placed new supply orders.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel. Answered phone calls, responded to emails, routed mail and coordinated courier services. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day. Provided training to new hires on office policies and procedures. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Sales Representative

Protect America Home Security
Austin, Texas
10.2009 - 04.2018
  • Developed rapport and maintained relationships with potential clients . Generated new sales leads through cold calling and networking activities. Negotiated pricing contracts with customers to maximize profits. Performed regular follow-ups with prospects to close deals in a timely manner. Answered inquiries from prospective customers regarding features of products and services offered.
  • Maintained accurate records of all sales and prospecting activities. Created detailed reports on daily, weekly, and monthly sales activity.
  • Collaborated with other departments such as marketing, finance, logistics. Identified opportunities for cross-selling additional products and services. Recommended changes in products and services based on customer feedback.

Education

C.N.A -

Eastwick College
Hackensack, NJ
02.2006

GED -

School Of Education And Training
Paterson, NJ
03.2004

Some College (No Degree) -

National American University - Rapid City
Austin, TX

Skills

  • Client Relationship Management
  • Customer Rapport
  • Client Consultations
  • Hotel Management
  • Sales
  • Marketing
  • Customer Service
  • Verbal and Written Communication
  • Promotions
  • Event Marketing
  • MS Office
  • Social Media Networking
  • Reservations Management
  • Guest Experiences
  • Front Desk Operations
  • Hotel Operations
  • Payment Processing
  • Computer Skills
  • Account Inquiries
  • Guest Communication
  • Guest Services

Languages

Russian
Professional

References

References available upon request.

Timeline

Hospitality Manager

The Alexander At Creek Road
11.2022 - 02.2023

Office Manager

Cure All Clinic
08.2022 - 10.2022

Office Manager

Super Quick PCR
12.2021 - 05.2022

Sales Representative

Protect America Home Security
10.2009 - 04.2018

C.N.A -

Eastwick College

GED -

School Of Education And Training

Some College (No Degree) -

National American University - Rapid City

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KSENIYA POLYAKOVA