Kseniya Yunanova
Commerce Twp
Summary
Results-driven Clinical Supervisor with proven expertise in patient assessment, care coordination, and quality control. Committed to enhancing patient care standards through effective team collaboration and efficient scheduling management.
Overview
19
19
years of professional experience
Work History
Clinical Supervisor
M and Y care
West Bloomfield
08.2023 - Current
- Supervised clinical staff to ensure adherence to care protocols.
- Implemented quality control measures to maintain high standards of patient care.
- Coordinated patient assessments and treatment plans with interdisciplinary teams.
- Managed scheduling and workflow to optimize operational efficiency in care delivery.
- Reviewed clinical documentation for compliance with regulatory standards and best practices.
- Facilitated communication between patients, families, and healthcare professionals effectively.
- Participated in team meetings to discuss best practices for client care.
- Maintained accurate documentation of client progress within the Electronic Health Record system.
- Coordinated weekly work schedules for department employees.
- Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety, and service-related issues.
- Investigated complaints from clients or families concerning their care or treatment.
- Provided routine management and emergency response.
- Ensured the maintenance of patient confidentiality and adherence to HIPAA regulations.
- Maintained records management system to process personnel information and produce reports.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Medical Assistant
Walled Lake Dental
Walled Lake
02.2014 - 04.2015
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and maintained confidentiality in compliance with regulations.
- Prepared examination rooms and ensured all medical equipment was sterilized.
- Scheduled patient appointments and coordinated referrals to specialists.
- Educated patients on treatment plans and provided health-related information.
- Collaborated with staff to improve patient flow and enhance service delivery.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
Office Manager
Dr Diwan OB/GYN
Southfield
07.2007 - 05.2013
- Managed daily office operations and ensured smooth workflow in a busy OB/GYN practice.
- Coordinated patient scheduling and effectively handled appointment confirmations and reminders.
- Processed patient records and maintained confidentiality in compliance with healthcare regulations.
- Assisted in billing and insurance claims, ensuring accuracy and timely submissions.
- Trained new staff on office procedures and maintained a collaborative team environment.
- Organized office supplies inventory and facilitated timely procurement of necessary materials.
- Communicated with patients regarding inquiries, providing exceptional customer service support.
- Implemented office policies to enhance efficiency and streamline administrative tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Developed and implemented office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained confidential records relating to personnel matters.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Managed daily office operations and ensured efficient workflow in a busy OB/GYN practice.
Education
Associate of Science - Nursing
Oakland Community College
Bloomfield Hills, MISkills
- Patient assessment
- Clinical supervision
- Electronic health records
- Scheduling management
- Patient records administration
- Records management
- Patient management
Languages
Russian
Professional
Timeline
Clinical Supervisor
M and Y care
08.2023 - Current
Medical Assistant
Walled Lake Dental
02.2014 - 04.2015
Office Manager
Dr Diwan OB/GYN
07.2007 - 05.2013
Associate of Science - Nursing
Oakland Community College