K Sherriece Brown
Graniteville,SC
Summary
Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging requirements. Well-versed in solar and support roles while working in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Solar Support Specialist
IGS Energy
04.2022 - Current
- Partner with team members and other external supporting departments to collaborate and achieve resolutions that will ensure each customer receives a satisfactory level of resolution and service.
- Meet internal expectations by navigating systems efficiently, and providing prompt and feasible solutions, while approaching customer interactions with empathy, and a solutions-oriented mindset.
- Perform specific collection tasks by partnering with customers to resolve outstanding balances through making and receiving calls resulting in recognition for being the #1 agent with the highest collections percentage for 3 consecutive months.
- Follow up with customers regarding EPC concerns, billing issues, and requests by phone and email to ensure resolution and customer satisfaction.
- Provide a clear understanding of IGS Solar and Community Solar Programs to customers to ensure that they can make informed decisions.
- Demonstrate an ability to achieve goals while balancing quality and timeliness by utilizing a high-level sense of urgency, and prioritizing job responsibilities.
- Utilize a ticketing system to track customer requests and prioritize urgent needs.
- Ensure that customers are thoroughly educated on products, contract obligations, and various payment options to prevent unreasonable expectations as well as outstanding balances.
- Demonstrate a strong ability to de-escalate and empathize with customers regarding sensitive billing and service-related issues.
Customer Solutions Specialist
IGS Energy
11.2010 - 04.2022
- Display strong interpersonal, verbal, and written communication skills daily
- Respond to consumer inquiries by phone and email to provide resolution
- Adhere to a weekly set schedule with the ability to be flexible per business needs
- Assist consumers with online access and navigation
- Complete assigned tasks in a timely and efficient manner
- Analyze web orders and trends to best access the business needs daily.
Provider/Member Services Representative
Teleperformance
06.2009 - 11.2009
- Handled inbound calls from Georgia and Florida Medicaid members regarding incorrect billing, lost or stolen I.D cards, as well as locating new primary care and specialty physicians
- Verified existing patients, as well as assign members to new physicians
- Explained billing payments to physicians, advised appeals and correction procedures.
Education
Social Work/ Criminal Justice Courses -
Augusta State University
Augusta, Georgia06.2009
Human Services Administration Courses -
University of Phoenix
Augusta, Georgia06.2011
Skills
- Seasoned customer support professional
- Self-motivated and energetic with a strong desire to exceed expectations
- Proficient with Microsoft Suite products
- Organized and eager to learn and be an asset to the team
- Attention to Detail
- Analytical and Critical Thinking
- Excellent Communication
Phone
(803) 474-0693, (803) 392-7976
Timeline
Solar Support Specialist
IGS Energy
04.2022 - Current
Customer Solutions Specialist
IGS Energy
11.2010 - 04.2022
Provider/Member Services Representative
Teleperformance
06.2009 - 11.2009
Social Work/ Criminal Justice Courses -
Augusta State University
Human Services Administration Courses -
University of Phoenix
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