Summary
Overview
Work History
Education
Skills
LANGUAGE
Certification
DECLARATION
Timeline
Generic
KSHITIJ BARAL

KSHITIJ BARAL

DOHA,QATAR

Summary

Encouraging manager & analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SHIFT MANAGER

MC DONALDS
06.2021 - Current
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.

CREW TRAINER/BARISTA

MC DONALDS
11.2018 - 04.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Taught new team members correct procedures for all areas of operations.

SALESMAN

CONVERSE SHOWROOM
04.2016 - 12.2016
  • Promoted and up-sold products and services to meet needs of customers.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Exceeded targets by building, directing and motivating high-performing sales team.

Education

High School Diploma -

FUTURE STAR BOARDING ENG SCHOOL
ITAHARI,NEPAL

+12 -

TRITON INTERNATIONAL COLLEGE
KATHMANDU,NEPAL

Skills

  • Opening and Closing Procedures
  • Payment Processing
  • Accurate Money Handling
  • Cash Handling
  • Goal Attainment
  • Food Safety and Sanitation
  • Team Meetings
  • Point of sale operation

LANGUAGE

ENGLISH & HINDI

Certification

  • CM - Certified Manager Certification
  • Best in service on dec 2021
  • Crew trainer workshop on 2020
  • Shift leadership workshop on 2021
  • Employee of the month Nov 2019, April 2020
  • Barista Training workshop

DECLARATION

THE DETAILS PROVIEDED ABOVE ARE TRUE & GENUINE TO MY BEST

OF KNOWLEDGE,IF FOUND ANYTHING OVERSTATED,I SHALL BE

MYSELF RESPONSIBILE FOR FURTHER OUTSTANDING.

Timeline

SHIFT MANAGER

MC DONALDS
06.2021 - Current

CREW TRAINER/BARISTA

MC DONALDS
11.2018 - 04.2021

SALESMAN

CONVERSE SHOWROOM
04.2016 - 12.2016

High School Diploma -

FUTURE STAR BOARDING ENG SCHOOL

+12 -

TRITON INTERNATIONAL COLLEGE

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KSHITIJ BARAL