Kshitij Dixit

• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Facilitated smooth guest experiences by coordinating with multiple departments across the property.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Maintained clean and organized front desk areas to uphold polished company image.
• Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
• Streamlined front desk operations for improved efficiency and faster service delivery.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Monitored staff performance and provided feedback and guidance.
• Kept accounts in balance and ran daily reports to verify totals.
• Developed and maintained positive relationships with guests for satisfaction.
• Enforced policies and procedures to increase efficiency.
• Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
• Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
• Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
• Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
• Implemented marketing and promotional initiatives to increase occupancy.
• Trained new staff members in customer service techniques and hotel operations.
• Promoted hotel brand's loyalty program via social media, email and direct mail.

• Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
• Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
• Increased beverage sales through expert product knowledge and suggestive selling techniques catered to individual taste preferences.
• Consistently delivered high-quality food and beverages to guests, resulting in increased repeat business.
• Enhanced customer satisfaction by providing exceptional service and addressing dietary concerns.
• Assisted in menu development, contributing to diverse and appealing offerings for various dietary preferences.
• Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
• Provided comprehensive training to new staff members, fostering a culture of teamwork and professionalism within the establishment.
• Managed cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
• Provided guests with information about menu items, specials and promotions to provide quality service.

• Maintained clean reception area to promote positive, professional environment for clients.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
• Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.

• Worked in all 4 major departments

Food and Beverage

• Taking orders for breakfast and serving the guests
• Micros system entry of billing
• IRD order taking and delivering
• Interaction with VIPs and customers personally

Front Office

• Posting C-form in the system
• Check-in -Check out
• Night auditing

Housekeeping

• Cleaning room
• Public area
• Floor cleaning

Food Production

• Basic preparation in bakery
• Worked closely with industrial professionals to expand upon acquired training with practical knowledge.

• Greeted guests warmly to foster welcoming environment.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Entered orders accurately to produce finalized checks and attain correct payments from guests.
• Cleaned and set up tables to promptly seat guests and reduce wait times.
• Maintained a clean and organized dining area for an enjoyable guest experience.
• Addressed and handled customer complaints in polite and professional manner.
• Checked on guests throughout meal to attend to needs and provide great service.
• Remained focused, calm and professional during peak rush hours.
• Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
• Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.