Kshitij Patel
Computer Engineer
Leander,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Worked as Technical Support Representative and has a gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
IT Support Engineer
MediCare Industries
Ankleshwar, Gujarat
05.2020 - 10.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
Library Assistant
Florescent High School
Ahmedabad, Gujarat
08.2019 - 11.2019
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Entered new transactions and updated records of library users.
- Placed books on proper shelves when returned to circulation.
- Maintained secure environment by monitoring visitors at front desk.
- Mentored library volunteers and coordinated work assignments.
- Supported staff with facility maintenance, security and customer relations work..
- Processed receipt of new book, audio visual and computer software inventory.
Education
Pursuing Bachelors in Computer Science -
The University of Texas At Arlington
Arlington, TX 08.2021 - 12.2024
High School Diploma -
Florescent Public School
Ahmedabad 07.2019 - 03.2020
Skills
Technical issues analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Pursuing Bachelors in Computer Science -
The University of Texas At Arlington
08.2021 - 12.2024
IT Support Engineer
MediCare Industries
05.2020 - 10.2020
Library Assistant
Florescent High School
08.2019 - 11.2019
High School Diploma -
Florescent Public School
07.2019 - 03.2020
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