Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Lamb

Hampton,VA

Summary

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

15
15
years of professional experience

Work History

Owner

Kendra Cooks LLC
06.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed day-to-day business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.

Kitchen Supervisor

Soiree Bistro
05.2020 - 10.2023
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
  • Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
  • Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
  • Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Production Team Lead

Target Distribution Center
04.2018 - 09.2019
  • Prepped all new employees for on floor day to day
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Attained higher product consistency through the development and enforcement of standardized operating procedures.
  • Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
  • Tracked daily production, inventory usage and notable incidents to support operational planning and strategic decision making.
  • Streamlined communication channels between departments in order to facilitate information flow and enhance collaboration.
  • Improved team performance by providing regular training and mentoring to staff members.

Shift Lead Waitress

Waffle House
05.2017 - 04.2018
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Property Manager

Thalheimer Brothers
01.2016 - 05.2017
  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.

Assistant Manager

Kangaroo Express
11.2013 - 12.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

CNA - Certified Nursing Assistant

ResCare
05.2010 - 11.2013
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.

Education

High School Diploma -

King's Fork High School
Suffolk, VA
06-2010

BBA - Business Management

Strayer University
12-2026

Skills

  • Microsoft office
  • Typing
  • Operations management
  • Small business operations
  • Verbal and written communication
  • Strategic planning
  • Employee development
  • Cost reduction
  • Tax Credit
  • Cooking Experience
  • Customer Service
  • Office Experience
  • Office Management
  • Serving Experience
  • Property Management
  • Catering
  • Customer service
  • Computer skills
  • Medical terminology
  • Cooking
  • Culinary experience
  • Knife skills
  • Restaurant experience
  • Leadership
  • Organizational skills
  • Kitchen experience
  • Food service
  • Food preparation

Timeline

Kitchen Supervisor

Soiree Bistro
05.2020 - 10.2023

Owner

Kendra Cooks LLC
06.2019 - Current

Production Team Lead

Target Distribution Center
04.2018 - 09.2019

Shift Lead Waitress

Waffle House
05.2017 - 04.2018

Property Manager

Thalheimer Brothers
01.2016 - 05.2017

Assistant Manager

Kangaroo Express
11.2013 - 12.2015

CNA - Certified Nursing Assistant

ResCare
05.2010 - 11.2013

High School Diploma -

King's Fork High School

BBA - Business Management

Strayer University

Similar Profiles

CREATE PROFILE