KEVIN STEFFENSEN
Guthrie,OK
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Able to handle an array of responsibilities while simultaneously working effectively with different personality types.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Advisor
Joe Cooper Ford Pro Elite
Edmond , OK
11.2023 - 09.2024
- Performed all the Service Advisor duties.
- Check all customers and their vehicles into the system.
- Create repair orders for current appointment as well as recommend additional repairs and/or upgrades.
- Communicate efficiently with service technicians to allow for seamless service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Greeted customers and addressed their needs in a professional manner.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
Service Advisor
Confidence Chevy
Mid West City , OK
02.2023 - 10.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
Service Advisor
Metro Ford Of OKC
Oklahoma City, OK
06.2021 - 01.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Service Advisor
John Vance Motors
Guthrie, OK
06.1998 - 05.2021
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
High School Diploma -
Guthrie High School
Guthrie, OK05-1996
Skills
- Repairs Scheduling
- Cost Estimation
- Quality Control
- Service Recommendations
- Process Improvements
- Conflict Resolution
- Complaint resolution
- Team Collaboration
- Sales expertise
- Strong Work Ethic
- Handling Customer Complaints
- Price Quoting
- Data Entry
- Clerical Support
- Customer Service
- Customer Retention
- Workflow Management
- Customer Relationship Management
- Warranty Claims Process Management
Certification
-Ford Master Certified Sales and Service Advisor 1 and 2 .
-Ford Master Certified Warranty Services
-Ford Master Certified Fleet Sales and Service
Timeline
Service Advisor
Joe Cooper Ford Pro Elite
11.2023 - 09.2024
Service Advisor
Confidence Chevy
02.2023 - 10.2023
Service Advisor
Metro Ford Of OKC
06.2021 - 01.2023
Service Advisor
John Vance Motors
06.1998 - 05.2021
-Ford Master Certified Sales and Service Advisor 1 and 2 .
-Ford Master Certified Warranty Services
-Ford Master Certified Fleet Sales and Service
High School Diploma -
Guthrie High School
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