Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Jakeel Suggs

Memphis,TN

Summary

Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Friendly and enthusiastic Retail Sales Associate. Highly successful at upselling and promoting new products. Talented Sales Associate effective at multi-tasking and maintaining friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service representative position to help launch career while achieving company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

InfoCision
Saint Robert, MO
08.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Night Shift Supervisor

Tiger Den
Memphis, TN
03.2018 - 02.2021
  • Make Sure Everyone Station Is Clean And Stocked I Was Also Responsible To Watch Cashier Count Draw I Was Responsible For A Entire Clean Work Place Before Closing And Opening Making Sure I Had A Clean And Productive Morning For Me And My Team.
  • Organized evening meetings to ensure everything was running smoothly and operations were set for following day and following crew.
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Gauged production progress to inform leaders of performance concerns.
  • Checked and researched legislation and laws relevant to planning and applied knowledge to address concerns or enhance department operations.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Set performance metrics for each team member and provided feedback when needed.
  • Verified prices and computed totals to complete accurate invoices.
  • Consulted with department supervisors and 2 teams to evaluate needs and discuss corrective actions for individual concerns.
  • Overseed the night shift operations and ensure safe working environment for all personnel.
  • Supervised daily activities of employees to ensure proper execution of tasks.
  • Monitored employee attendance, tardiness and overtime hours.
  • Identified areas for improvement in terms of efficiency, cost-effectiveness and quality control standards.
  • Resolved customer complaints in a timely manner within established guidelines.
  • Assigned work schedules and monitored progress against goals set by management.

Janitorial Worker

Mary maids
Memphis, TN
05.2016 - 09.2019
  • Clean sweep buff sanation stock mop and check trash check desktops and more.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Maintained daily facility operations.
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Maintained, sanitized and vacuumed 8 -foot dining area and washing kitchen floors prior to closing.
  • Sweep, mop, and buff floors in all areas of the building.
  • Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
  • Empty trash cans and replace liners as needed.
  • Dust furniture and wipe down surfaces throughout the facility.
  • Disinfect door handles and light switches on a daily basis.
  • Transport waste to designated disposal area according to regulations.
  • Mix various cleaning solutions according to instructions for specific tasks.
  • Vacuum carpets in offices, hallways, lobbies, stairwells.
  • Maintain janitorial closets in a neat and organized manner.
  • Keep records of janitorial supplies used to inform restocking needs.

Education

High School Diploma -

High School
Memphis Tn
Dec 2020

Skills

  • Cooking
  • Customer Service Skills
  • P>Positive outlook
  • P>Teamwork
  • P>Report creation
  • P>Credit card payment processing
  • P>Sales expertise
  • Data Collection
  • Paperwork Processing
  • Product Knowledge
  • Call Management
  • Data Entry
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Microsoft Office Suite
  • Information Security
  • Team Development
  • Customer Relations

Additional Information

  • Authorized to work in the US for any employer

Certification

  • cpr license
  • abc serv safe

Timeline

Customer Service Representative

InfoCision
08.2021 - Current

Night Shift Supervisor

Tiger Den
03.2018 - 02.2021

Janitorial Worker

Mary maids
05.2016 - 09.2019

High School Diploma -

High School

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Jakeel Suggs