Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Ksyntolious Miller

Fredericksburg,VA

Summary

Dynamic leader and former owner of Tolie’s Construction Services, LLC, adept in operations management and customer relations. Spearheaded business growth through strategic client service and project management, achieving high customer retention rates. Excelled in mentoring teams for peak performance, blending hard skills in financial management with soft skills in team leadership.

Overview

13
13
years of professional experience

Work History

Owner

Tolie’s Construction Services, LLC
04.2017 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.

Chief Operating Officer

C&D Financial Services
04.2012 - 03.2017
  • Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Drove revenue growth with the successful launch of new products and services to meet customer needs.
  • Established key performance indicators for each department to track progress towards organizational goals effectively.
  • Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Oversaw divisional marketing, advertising and new product development.

Education

Washington Lee High School
Arlington, VA

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Project estimating
  • Staff Management
  • Team Oversight
  • Financial Management
  • Business launch
  • Business Administration
  • Negotiation
  • Sales Leadership
  • Employee Development
  • Bidding processes
  • Sales management
  • Talent Development
  • Customer Service
  • Team Leadership
  • Scheduling
  • Quality Assurance
  • Inventory Control
  • Inventory Management
  • Purchasing and planning
  • Schedule Management
  • Customer Retention
  • Employee Scheduling
  • Delegating Work
  • Employee Motivation
  • Hiring and Onboarding
  • Payroll Administration and Timekeeping
  • Recruitment
  • Sales Promotion
  • Employee reviews

Timeline

Owner

Tolie’s Construction Services, LLC
04.2017 - Current

Chief Operating Officer

C&D Financial Services
04.2012 - 03.2017

Washington Lee High School

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Ksyntolious Miller