Summary
Work History
Education
Skills
Timeline
Generic

KT Haskins

Charlotte,NC

Summary

Customer Support Representative with 4+ years of experience in contact center operations talking to customers / clients over phone, e-mail, online chat or social media to resolve of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail.

Work History

Billing Specialist (Hybrid)

Charter Communications, Spectrum
2023 - 2025
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Worked with multiple departments to check proper billing information.
  • Maintained accurate records of customer payments.

Customer Service Support Representative

LabCorp
01.2023 - 2024
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Followed up with clients regarding payment status and resolved discrepancies.
  • Maintained accurate financial records and supported month-end reporting.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.

Administrative Support – Billing

CaroMont Health
2021 - 2023
  • Assisted with data entry and verified invoice accuracy.
  • Worked with the finance team to ensure timely submission of billing documents.
  • Communicated with clients/patients to clarify billing questions and resolve issues promptly.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

NC Licensed Esthetician -

Rowan Cabarrus Community College
Kannapolis, NC
01.2025

High School Diploma - undefined

North Gaston High School
Dallas, NC
01.2018

Bachelor of Science - University of North Carolina At Charlotte (UNCC),

University of North Carolina At Charlotte
Charlotte, NC
01-2022

Skills

  • Invoice management
  • Account Reconciliation
  • Customer Service
  • Data Entry
  • QuickBooks Problem Solving
  • Microsoft Word
  • Excel
  • Entry level sales
  • Goal oriented
  • Certified Nursing Assistant
  • Adult & infant CPR certified
  • Strong communication skills

Timeline

Customer Service Support Representative

LabCorp
01.2023 - 2024

High School Diploma - undefined

North Gaston High School

Billing Specialist (Hybrid)

Charter Communications, Spectrum
2023 - 2025

Administrative Support – Billing

CaroMont Health
2021 - 2023

NC Licensed Esthetician -

Rowan Cabarrus Community College

Bachelor of Science - University of North Carolina At Charlotte (UNCC),

University of North Carolina At Charlotte

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KT Haskins