Summary
Overview
Work History
Education
Skills
Timeline
Generic

KT Heart

Bend,OR

Summary

Accomplished Medical Filing Clerk at Tuality Community Hospital, adept in electronic health records management and patient confidentiality. Enhanced filing systems, improving document accessibility by 30%. Demonstrated strong teamwork and problem-solving skills, contributing to efficient healthcare operations. Proficient in insurance verification and appointment scheduling, ensuring seamless patient care coordination.

Overview

3
3
years of professional experience

Work History

Medical Filing Clerk

Tuality Community Hospital
04.2006 - 02.2007
  • Organized and maintained patient records to ensure compliance with healthcare regulations.
  • Processed medical documentation using electronic health record (EHR) systems for efficient retrieval.
  • Coordinated the filing of insurance claims, reducing processing errors and improving turnaround time.
  • Assisted in training new staff on filing procedures and record management best practices.
  • Implemented improved filing systems that enhanced document accessibility for healthcare providers.
  • Collaborated with medical staff to resolve discrepancies in patient records promptly.
  • Developed standard operating procedures for efficient handling of sensitive medical information.
  • Ensured timely release of medical information by verifying authorization forms before sharing personal health records with authorized parties.
  • Contributed to improved coding accuracy by cross-referencing diagnosis codes with patients'' medical histories during file audits.
  • Assisted with the transition to electronic health records, ensuring accurate data entry and seamless integration.
  • Reduced wait times for patients by efficiently managing a high volume of incoming calls, scheduling appointments, and resolving inquiries about records or insurance coverage.
  • Minimized delays in treatment schedules by monitoring appointment calendars closely and updating necessary paperwork accordingly.
  • Collaborated with physicians and healthcare staff to locate and retrieve requested medical records promptly.
  • Supported quality care delivery by preparing reports on treatment plans, diagnoses, prescriptions, and other relevant information for physicians'' review.
  • Streamlined patient registration process by prepping charts and verifying insurance information prior to appointments.
  • Enhanced office efficiency by processing and filing incoming medical records in a timely manner.
  • Expedited insurance claims processing by accurately verifying patient eligibility, benefits, and coverage details.
  • Reduced lost or misplaced files by implementing a detailed tracking system for all medical documents.
  • Prevented errors in billing processes through careful verification of procedure codes against patients'' documented treatments.
  • Increased office productivity by training new clerks in proper filing procedures, document scanning, and data entry techniques.
  • Improved patient record accuracy by meticulously organizing and maintaining medical files.
  • Supported the clinical team by providing necessary documentation for patient care coordination, including preparing referral forms and test requisitions.
  • Simplified access to archived records for authorized personnel using a color-coded labeling system that streamlined storage and retrieval processes.
  • Facilitated smoother clinic operations through effective communication with healthcare providers about missing documentation or discrepancies in patient records.
  • Maintained confidentiality of sensitive patient information by adhering to HIPAA guidelines and company policies.
  • Upheld stringent standards of cleanliness within the file room to maintain an organized workspace conducive to efficient file retrieval.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Supported medical staff by providing organized and accurate medical records.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Maintained patient records in compliance with security regulations.
  • Responded to patient inquiries to provide information and details of medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Verified accuracy of patient information in medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Input data into computer programs and filing systems.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Tracked and monitored requests for medical records release.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Researched and resolved medical record discrepancies.
  • Sorted and distributed incoming and outgoing medical records.
  • Processed and tracked requests for medical records from external organizations.
  • Assisted in preparation of medical reports for external parties.
  • Assisted in training new staff on medical record processing and filing procedures.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Generated and maintained statistical data related to medical records.
  • Developed and implemented new filing system for medical records to improve efficiency.
  • Identified new methods to optimize medical records management.

Optician Technician

Walmart
01.2004 - 04.2006
  • Assisted with patient check-ins and managed appointment scheduling for efficient service delivery.
  • Supported optical dispensing by preparing and fitting eyeglasses to meet customer specifications.
  • Maintained cleanliness and organization of the work area to ensure a safe environment.
  • Learned to operate various optical equipment, enhancing technical skills in patient care.
  • Provided educational support to patients regarding eyewear options and usage instructions.
  • Collaborated with team members to streamline workflow processes and improve service efficiency.
  • Adapted quickly to new procedures and technology related to optical services and patient interactions.
  • Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
  • Assisted in training new optician technicians, fostering a team-oriented work environment focused on quality patient care.
  • Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
  • Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
  • Implemented an effective appointment scheduling system to minimize wait times and enhance patient experience.
  • Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
  • Improved patient satisfaction by conducting thorough pre-testing and accurate measurements for glasses and contact lenses.
  • Maintained up-to-date knowledge of industry trends, ensuring patients received the most advanced lens technologies available.
  • Conducted regular inventory checks to ensure accurate stock levels and promptly reordered supplies as needed, reducing the risk of shortages during peak times.
  • Streamlined communication within the optical team by implementing daily huddles to discuss important updates or areas requiring improvement.
  • Ensured customer satisfaction with precise adjustments, repairs, and fittings for eyewear.
  • Conducted routine equipment calibration checks to ensure accurate measurements during eye examinations.
  • Safeguarded patient privacy by diligently adhering to HIPAA regulations when handling sensitive information.
  • Built lasting rapport with patients through genuine interest in their vision health needs and attentive follow-up communications after appointments or purchases were made.
  • Consistently met sales goals through persuasive communication skills and in-depth product knowledge demonstrations.
  • Educated patients on proper eyewear maintenance and care, reducing returns and enhancing overall satisfaction.
  • Collaborated with optometrists to provide optimal patient care and accurately address any vision concerns.
  • Streamlined the lens ordering process by diligently verifying prescriptions from eye care providers.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Collaborated with optometry staff to reach individual and team goals.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Educated patients and relations on ocular health and safety, promoting good eye care.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.

Education

Licensed Cosmetologist - Hair Skin And Nails

Academy of Hair Design
Salem, OR
02.2010

Associate of Arts - Nursing

Central Oregon Community College
Bend, OR
05.2004

High School Diploma - Mathematical Sciences

Bend Senior High
Bend, OR
06.2001

Skills

  • HIPAA compliance
  • Insurance verification
  • Patient confidentiality maintenance
  • Appointment scheduling
  • Data entry expertise
  • Healthcare industry
  • Medical billing basics
  • Medical coding
  • File organization strategies
  • Document scanning techniques
  • Electronic health records management
  • Customer service
  • HIPAA regulations
  • Written and verbal communication
  • Patient confidentiality
  • File organization
  • Scheduling appointments
  • Data entry
  • Medical terminology
  • Client relations
  • Paperwork processing
  • Document scanning
  • Payment collection
  • Records management
  • Case management
  • Supply ordering
  • Filing systems expertise
  • Insurance eligibility
  • Medical transcription
  • Report generation
  • Medical record safeguarding
  • Work well independently
  • Patient data collection
  • Record retention guidelines
  • Release of information paperwork
  • Filing procedures
  • Patient inquiries
  • Electronic medical records handling
  • Record maintenance
  • New patient chart preparation
  • Scanning and imaging software
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Detail-oriented
  • Troubleshooting abilities
  • Electronic health records
  • Claims processing
  • Relationship building
  • Patient scheduling
  • Medical documentation
  • Computer proficiency
  • Team building
  • Task prioritization
  • Patient care coordination
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • EMR systems
  • Invoice processing
  • Patient data confidentiality
  • Goal setting

Timeline

Medical Filing Clerk

Tuality Community Hospital
04.2006 - 02.2007

Optician Technician

Walmart
01.2004 - 04.2006

Licensed Cosmetologist - Hair Skin And Nails

Academy of Hair Design

Associate of Arts - Nursing

Central Oregon Community College

High School Diploma - Mathematical Sciences

Bend Senior High

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KT Heart