K'Tonia Johnson
Bastrop,Louisiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Crew Member
Sonic Drive In
02.2023 - Current
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
Education
No Degree - Social Work
Grambling State University
Grambling, LA05.2027
Skills
- Drive-Thru Operations
- Food Preparation
- Inventory Restocking
- Customer Engagement
- Customer Service
- Interactive communication skills
- Taking Orders
- Verbal and written communication
- Telephone Etiquette
- Flexible Schedule
- Time Management
Languages
English
Native or Bilingual
Timeline
Crew Member
Sonic Drive In
02.2023 - Current
No Degree - Social Work
Grambling State University
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