Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

K'Treece Sarpey

Bear,DE

Summary

Experienced Program Manager and Director with a proven track record in effectively managing functional operations and projects focused on enhancing patient experience and mitigating risk. Recognized as a knowledgeable leader and dedicated problem solver, possessing an advanced understanding of organizational policies and procedures. Documented strength in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings, consistently delivering results that drive organizational success.

Overview

19
19
years of professional experience

Work History

Performance Improvement Program Manager

Christiana Care Health System
08.2022 - Current
  • Establish strong relationships with key stakeholders, ensuring support for program initiatives.
  • Analyze and trend data.
  • Identify opportunities for improvement.
  • Develop strategic plans, setting clear objectives and achievable milestones for the team.
  • Facilitate Patient Experience Performance Improvement Committee’s with stakeholders hospital-wide.
  • Provide data analysis in departmental meetings and Town Halls.
  • Manage cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitate workshops and conducted one-on-one training to educate team members.
  • Conduct comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Manage multiple strategic projects with numerous sub-projects or workstreams.
  • Identify program obstacles and communicated possible impacts to team.
  • Utilize data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Meet with project stakeholders on regular basis to assess progress and make adjustments.
  • Coach team members on professional development opportunities, contributing to improved overall performance.
  • Address and resolve technical, financial, and operational concerns by working with team members and directors.
  • Deliver high-quality results by setting performance metrics and monitoring progress against targets.
  • Spearhead innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Improve program efficiency by streamlining processes and implementing time-saving solutions.
  • Champion best practices in project management, fostering a culture of continuous improvement.
  • Streamline communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Enhance project visibility with regular status updates, leading to increased stakeholder engagement.
  • Work with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Engage and work alongside cross-functional stakeholders to manage strategic initiatives.
  • Increase customer satisfaction through effective communication of program goals and expectations.
  • Leverage technology tools for enhanced project tracking, reporting, and information sharing among team members.
  • Demonstrate strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Implement risk management strategies to mitigate potential barriers to project success.
  • Participate in pilot tests and revised programs based on feedback and results.
  • Participate in vendor selection and management process for program initiatives.
  • Lead change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Research industry best practices in support of training development and program content.
  • Establish team priorities, maintained schedules and monitored performance.
  • Evaluate employee performance and conveyed constructive feedback to improve skills.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.

Director of Risk Management and Quality Improvement

MeadowWood Behavioral Health
11.2019 - 08.2022
  • Developed, implemented, and evaluated goals and objectives for continuous organization-wide quality improvement programs.
  • Collected and screened all department performance improvement reports.
  • Analyzed and trend data.
  • Identified actual and potential risk situations and facilitated the determination of causative factors.
  • Referred occurrences for follow-up to appropriate department or medical committee.
  • Received immediate and concurrent reporting of adverse patient outcomes identified by the PI process.
  • Performed risk surveys and inspected patient care areas in concert with hospital’s safety program committee objectives.
  • Reviewed reports on facility and equipment to assess loss potential.
  • Completed investigation reports for all sentinel events and a root cause analysis if necessary.
  • Facilitated Quality Improvement Committee, Risk Loss Committee, Pharmacy Committee, Environment of Care Committee, and the Medical Executive Committee monthly.
  • Reviewed hospital policies and procedures and monitored departments for compliance.
  • Managed the coordination and timely completion of quality initiatives.
  • Prepared spreadsheets and reports to monitor data related to quality initiatives.
  • Coordinated Joint Commission, Department of Health State Licensing, and other accrediting surveys for all clinical and non-clinical departments except for the business office.
  • Worked with corporate Quality Resource Management Department to develop a plan of correction for any regulatory or Joint Commission survey deficiencies.
  • Provided oversight and assured compliance with all regulatory requirements hospital-wide.
  • Participated and coordinated all projects conducted by QIC and reports analysis of comparative data to appropriate committees.
  • Managed all credentialing and Medical Staff functions and assures compliance with data collection for Physician Performance Profiles for reappointment's.
  • Served as a resource to all hospital departments for Joint Commission standards, State and Federal regulations.
  • Maintained a current and up-to-date copy of State, Federal and Joint Commission standards and regulations.
  • Assured a log of customer complaints is maintained and provides trending data to appropriate departments and committees for follow-up and resolution.
  • Assured completion of policies, procedures, protocols, plans and annual appraisals for Joint Commission and state required functions.
  • Monitored staff performance in the department.
  • Facilitated staff supervision meetings.
  • Conducted annual reviews and evaluations.

HIM Supervisor

Belmont Behavioral Health Hospital
05.2017 - 11.2019
  • Input data into computer programs and filing systems.
  • Adhered to all facility, company and legal guidelines.
  • Organized, planned and directed medical records movements per established policies.
  • Established and managed policies for completing, coding, signing and indexing records.
  • Assessed the quality of electronic chart records.
  • Managed office supplies, vendors, organization and upkeep.
  • Input all documents into the records management system.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Ensured compliance with established internal procedures by examining reports, processes, and documentation.
  • Complete monthly HIPS samples and generate reports for findings.
  • Work with physicians to improve the quality of documentation.
  • Complete Physician Discharge Audits Monthly.
  • Input the number of restraints in a records system.
  • Record daily restraints in excel.
  • Oversee the destruction of medical records.
  • Work with coding staff to ensure accurate coding for reimbursement and clinical care.
  • Comply with state and federal laws and standards related to privacy, security, and record completion.
  • Track and trend audits and denials from third-party payers and auditors.
  • Prepare and analyze clinical data for research purposes, process improvement, utilization management, mandatory reporting, and more.
  • Participate in administrative committees to address topics such as electronic health record implementation and process improvement.
  • Report compliance data to external agencies such as the Centers for Disease Control and Prevention(CDC) and Centers for Medicare & Medicaid Services (CMS).
  • Provide and oversee on-going training throughout the health system for things such as documentation guidelines, EHR user training and HIPAA compliance.
  • Perform continuous quality improvement activities for external accrediting agencies such as the Joint Commission and CMS.

Financial Counselor

Belmont Behavioral Hospital
03.2016 - 05.2018
  • Identified healthcare resources and programs for patients who were unable to meet their financial obligations.
  • Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
  • Performed duties as a liaison between the patient, doctor and insurance provider to ensure smooth processes.
  • Gathered data and built financial models around key metrics.
  • Conducted interviews with patients and their family members and answered questions regarding insurance benefits.
  • Maintained friendly and professional customer interactions.
  • Collected and arranged information and entered details into computer database.
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
  • Followed up with customers to collect information and verify details.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Maintained a high volume of calls to meet demands of busy group.
  • Achieved performance goals on a consistent basis.
  • Supervised and coordinated assigned audits promptly and professionally.
  • Processed payments and applied to customer balances.

Collections Specialist

Blacktree Healthcare Consulting
01.2015 - 03.2016
  • Participates in staff meetings, committees, projects and teams in a collaborative manner in order to resolve conflicts and meet institutional goals.
  • Reviews remittance advices (RAs) and explanation of benefits (EOBs) of assigned payors/accounts.
  • Resolves patient accounts billed to insurance payers or directly to the guarantor.
  • Maintains complete, accurate and up-to-date SMS account history and patient folders for each account.
  • Assures accuracy of inpatient receivables on Aged Trial balance for assigned payors.
  • Achieved performance goals on consistent basis.

Collection Analyst

Children's Hospital of Philadelphia
03.2013 - 12.2014
  • Responds promptly and positively to patients, families, associates and all others in a respectful, courteous and confidential manner.
  • Follows hospital and department procedures and policies.
  • Provides or facilitates in providing a clean, safe, quiet and secure environment for all.
  • Participates in staff meetings, committees, projects and teams in a collaborative manner in order to resolve conflicts and meet institutional goals.
  • Reviews remittance advices (RAs) and explanation of benefits (EOBs) of assigned payors/accounts.
  • Resolves patient accounts billed to insurance payers or directly to the guarantor.
  • Maintains complete, accurate and up-to-date SMS account history and patient folders for each account.
  • Assures accuracy of inpatient receivables on Aged Trial balance for assigned payors.
  • Coordinates assignment of accounts to outside agencies.
  • Maintains orderly filing system.
  • Coordinates medical record requests and audit request of payors.
  • Analyzes assigned accounts for specific financial reserves.

Cashier/Customer Service Associate

Babies R Us
05.2012 - 05.2013
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Completed inventory counts and ordered merchandise.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.

Event Specialist

Crossmark Inc
03.2012 - 05.2012
  • My principal duties and responsibilities included: greeting customers entering the store; organizing my presentation cart, buying all the products needed to present, present the samples to the customers; hand out samples, and report the data for the products sampled to my supervisor.

Event Specialist

Crossmark Inc
03.2011 - 05.2011
  • My principal duties and responsibilities included: greeting customers entering the store; organizing my presentation cart, buying all the products needed to present, present the samples to the customers; hand out samples, and report the data for the products sampled to my supervisor.

Service Associate/Cashier

Giant Food Stores
01.2006 - 01.2009
  • My principal duties and responsibilities included: greeting customers entering the store; cleaning up spills; stocking shelves with food; collecting carts, and trash: receiving payment by cash, check, credit cards, vouchers, or automatic debits; issuing receipts, refunds, credits, or change due to customers; counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change; and answering customers' questions, and provide information on procedures or polices.

Education

Master of Science - Health Care Administration

Wilmington University
New Castle, DE
2018

Bachelor's Degree - Sociology

University Of Maryland Eastern Shore
Princess Anne, MD
2013

High School Diploma -

Penn Wood High School
Lansdowne, PA
2009

Skills

  • Supervising experience
  • Healthcare Management
  • Compliance management
  • Project management
  • Records Management
  • Business management
  • Risk management
  • Training & Development
  • Program development
  • Information security
  • Document management systems
  • Documentation review
  • Collections
  • File and records management
  • Analysis skills
  • Presentation skills
  • Evidence collection
  • Safety and security
  • Background investigations
  • Customer support
  • Adobe Acrobat
  • MS Office
  • MS Excel
  • MS Powerpoint
  • Organization and Time management
  • Detail-oriented
  • Quality improvement prioritization
  • Staff Management

Accomplishments

  • Sigma Tau Delta International English Honor Society at the University of Maryland Eastern Shore; Historian (09/2012-05/2013)
  • UMES Drama Society Historian/Treasurer (2011-2012);President (2012-2013)
  • Penn Wood High School’s Honor Roll (06/15/2009)

Timeline

Performance Improvement Program Manager

Christiana Care Health System
08.2022 - Current

Director of Risk Management and Quality Improvement

MeadowWood Behavioral Health
11.2019 - 08.2022

HIM Supervisor

Belmont Behavioral Health Hospital
05.2017 - 11.2019

Financial Counselor

Belmont Behavioral Hospital
03.2016 - 05.2018

Collections Specialist

Blacktree Healthcare Consulting
01.2015 - 03.2016

Collection Analyst

Children's Hospital of Philadelphia
03.2013 - 12.2014

Cashier/Customer Service Associate

Babies R Us
05.2012 - 05.2013

Event Specialist

Crossmark Inc
03.2012 - 05.2012

Event Specialist

Crossmark Inc
03.2011 - 05.2011

Service Associate/Cashier

Giant Food Stores
01.2006 - 01.2009

Master of Science - Health Care Administration

Wilmington University

Bachelor's Degree - Sociology

University Of Maryland Eastern Shore

High School Diploma -

Penn Wood High School

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K'Treece Sarpey