Katherine Croom-Jackson

Supervise and manage administrative and customer support of out-patient medical care team.

Manage stock orders including accounts payable and receiving. Supervise stock flow and all customer service aspects. Field incoming calls and manage emergency stock control in preparations for hurricanes, annually! Operations and supervision of cashiers, manage payroll distributions bi-weekly. The go to problem solver.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• New employee trainer.
• Customer service advocate, called upon to resolve conflicts.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.