Summary
Overview
Work History
Education
Skills
Interests
Timeline
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K'Trice Evans

Newark,NJ

Summary

At United Airlines, I was part of a team that implemented new training methods, achieving a notable increase in employees performing their job safety and employee retention through e-learning platforms. Expert in I excel in fostering teamwork and enhancing performance with a blend of hard and soft skills, including exceptional communication and problem-solving

Professional with solid experience in training and development within station setting. Adept at designing and implementing training programs that drive operational efficiency and enhance team skills. Strong emphasis on collaboration and adaptability to meet evolving needs. Known for effective communication, leadership, and ability to motivate teams towards achieving goals.

Overview

27
27
years of professional experience

Work History

Station Trainer Coordinator

United Airlines
05.1998 - Current
  • Spearheaded efforts to modernize traditional classroom-based training methods with e-learning platforms, increasing accessibility for remote workers.
  • Fostered an inclusive learning environment by adapting training materials for diverse audiences with varying levels of expertise.
  • Streamlined onboarding processes for new hires, resulting in reduced time to productivity.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Increased retention rates by providing ongoing coaching and support for employees struggling with job tasks.
  • Established a mentorship program within the company, pairing experienced staff with newer employees for additional guidance and support.
  • Organized regular refresher courses for seasoned employees to maintain up-to-date knowledge on industry trends and best practices.
  • Collaborated with management to identify skill gaps and develop targeted training sessions.

Administrative Assistant

United Airlines
05.1998 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.

Lead Costumer Service Agent

United Airlines
05.1998 - Current
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues effectively.
  • Reduced escalations by proactively identifying potential issues and implementing preventive measures accordingly.
  • Fostered a positive work environment through effective conflict resolution strategies and open communication among team members.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Led a team of customer service agents to achieve top-level performance metrics in key areas such as response time, resolution rate, and customer satisfaction scores.

Education

High School Diploma -

Central High School
Newark, NJ
06-1996

Skills

  • Task delegation
  • Instructional techniques
  • Motivation techniques
  • Curriculum design
  • Coaching and mentoring
  • Training delivery
  • Training design
  • Subject matter expertise
  • Learning management systems
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Interests

  • Music
  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Backpacking and Hiking
  • Food Tourism
  • Road Trips
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Wine Tasting
  • Cooking
  • Homelessness Outreach

Timeline

Station Trainer Coordinator

United Airlines
05.1998 - Current

Administrative Assistant

United Airlines
05.1998 - Current

Lead Costumer Service Agent

United Airlines
05.1998 - Current

High School Diploma -

Central High School

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K'Trice Evans