My'Asia Wallace
Atlanta,GA
Summary
Customer service and administrative professional with experience in healthcare support, front desk operations, scheduling, and client communication. Demonstrated ability to interact with diverse populations, manage appointments and calendars, and maintain confidentiality. Strong organizational, communication, and multitasking skills in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Marketing Manager (Administrative & Scheduling Focus)
Jamin Leather
04.2025 - 09.2025
- Managed scheduling of meetings, deadlines, and internal coordination
- Served as a point of contact for customer inquiries and service communication
- Maintained calendars, reminders, and follow-ups
- Communicated with clients to resolve questions and provide updates
- Organized and maintained accurate digital records
Healthcare Assistant
Active Day Adult Services
03.2025 - 08.2025
- Provided direct customer service support to participants and families in a healthcare environment
- Assisted with scheduling daily activities, appointments, and transportation coordination
- Communicated with caregivers, staff, and participants to address needs and concerns
- Maintained accurate documentation and respected confidentiality
- Supported daily operations to ensure a safe and welcoming environment
Training Leader / Customer Support Specialist
Double U Marketing
09.2024 - 04.2025
- Provided customer service and support via phone, email, and in person
- Scheduled training sessions, meetings, and onboarding appointments
- Responded to client inquiries and assisted with issue resolution
- Maintained schedules, attendance records, and documentation
- Supported daily operations and team coordination
Front Desk Assistant
Defiance College
08.2021 - 06.2024
- Served as the first point of contact for students, parents, staff, and visitors
- Scheduled meetings, appointments, and office hours for administrators
- Answered phones and emails professionally
- Provided accurate information and general support
- Maintained professionalism and confidentiality
Education
Bachelor's Degree - Communications
Defiance College
Skills
- Customer Service
- Scheduling
- Front Desk Operations
- Communication
- Documentation
- Confidentiality
- Time Management
- Team Collaboration
Timeline
Marketing Manager (Administrative & Scheduling Focus)
Jamin Leather
04.2025 - 09.2025
Healthcare Assistant
Active Day Adult Services
03.2025 - 08.2025
Training Leader / Customer Support Specialist
Double U Marketing
09.2024 - 04.2025
Front Desk Assistant
Defiance College
08.2021 - 06.2024
Bachelor's Degree - Communications
Defiance College