Kuaika Thomas
Buckeye,AZ
Summary
Technology systems consultant specializing in governance and change management. Facilitated data initiatives that enhanced decision-making and streamlined operations, improving response and resolution efficiency. Expertise in Information Security, Cloud Architecture, and Change Management. Proven ability to streamline processes and implement effective governance strategies for improved outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Technology Systems Business Consultant
Wells Fargo
Chandler, Arizona
09.2023 - Current
- Functioned as team administrator for SharePoint and Confluence team landing page, markedly improving procedures and processes, thereby increasing team efficiency and collaboration.
- Administered team Jira, overseeing monthly creation and management of stories and tasks.
Enhanced workflow efficiency through effective incident, problem, and change operations.
Streamlined project tracking by implementing best practices within Jira management. - Facilitated data and analytics initiatives to support complex change management, ensuring precise information distribution and enhancing decision-making processes for incidents within bank infrastructure.
- Streamlined incident resolution by implementing innovative processes and creating knowledge bases (KBs) in ServiceNow, markedly improving response and resolution efficiency.
Information Technology / Cloud Engineer DevOps
AWS Skill Storm VETTEC
03.2023 - 08.2023
- Managed applications hosted in Public Cloud environments, handling deployments, patches, security checks, and system maintenance. Utilized Docker and Kubernetes for containerization methodologies.
- Successfully upgraded and maintained operating systems and application software on LINUX and Microsoft Windows platforms, ensuring system reliability and efficiency.
- Conducted routine testing and analysis of Local Area Network (LAN), monitoring LAN performance, and recommending and implementing corrective actions as necessary.
- Demonstrated expertise in troubleshooting and isolating software and hardware issues, resolving problems efficiently to minimize downtime and maintain business continuity.
Digital Marketer / Information Technology Management / Administration Management
K&S Advantage LLC
11.2018 - 05.2023
- Handled IT and other business-related technology issues; established LAN network connectivity, maintained and updated system data filing systems, and managed information security.
- Collaborated with cross-functional teams, including sales, design, and development, to create and execute successful digital marketing campaigns that generated leads and increased website traffic.
- Oversaw information management; established and maintained customer service tickets and customer relations management software (CRM).
- Configured and installed LAN infrastructure including routers, switches, and cables.
- Managed IT support equipment, including desktops, laptops, various hardware peripherals, and software packages; maintained stringent item control, tracking item whereabouts, and usage.
Program Manager / Aircraft Structures Specialist / Technology Data Correction / Procurement Specialist / Operation Controller
United States Air Force
02.2002 - 11.2018
- Conducted comprehensive evaluations at various levels to ensure compliance with occupational standards, program protocols, and Air Force directives, minimizing risks and preventing errors.
- Streamlined and improved training and program management procedures, resulting in significant man-hours and cost savings for the Air Force.
- Identified and rectified training and program management inefficiencies, resulting in significant cost and time savings for the Air Force.
- Managed the organization and maintenance of over 30 work section personnel training programs, consistently achieving high inspection scores and minimal discrepancies.
- Managed procurement of over $1.2 million in Air Force assets, maintaining full accountability and zero discrepancies during audits.
- Provided administrative and information security support for industrial facility asset management, cost estimating, and facility condition assessment software systems.
- Enforced adherence to the TC max Tool Accountability System (TAS), maintaining equipment accountability and functionality as per Air Force guidelines.
- Analyzed maintenance data to identify trends and discrepancies, enhancing production effectiveness and preventing potential issues.
- Provided administrative and information security support for industrial facility asset management software systems, cost estimating software systems, and facility condition assessment software systems.
- Maintained data integrity by regularly reviewing and diagnosing entries in the Integrated Maintenance Data System (IMDS) as a member of the Data Integrity Team for the 56th Maintenance Group Luke AFB.
- Utilized computer information systems to input and retrieve daily maintenance operational activities, effectively generating status report documents for upper management meetings.
Education
AAS - Information Systems Technology Cybersecurity
Tidewater CC
Virginia Beach, VA07.2021
AAS - Aviation Maintenance Technology
Community College of The Air Force
Montgomery, AL07.2007
Skills
- Information security governance
- Cloud architecture and management
- Audit processes
- Knowledge base development
- Project management methodologies
- Confluence and Kanban expertise
- Change management strategies
- Azure and AWS proficiency
- Business financial systems analysis
- Oral and written communication skills
- Government accounting practices
- Microsoft Office applications
- Cloud solutions implementation
- Process improvement techniques
- Customer service excellence
Volunteer Experience
- City of Gilbert Arizona, Aided Northern Arizona University in the importance of water conservation and education.
- Christ Church of the Valley (CCV), Provided mentorship and basketball acumen to Phoenix Arizona youth.
- St. Mary’s Food Bank, Participated with Wells Fargo team members in the distribution of turkeys for the less fortunate during the holidays.
- ALIVE2LOVE, Successfully facilitated the packaging and distribution of over five thousand pounds of food in Bacabal, Brazil.
- LIFE CHURCH VIRGINIA BEACH, Played a pivotal role in coordinating and distributing essential provisions, including food and medicine, in Manila, Philippines.
- HABITAT FOR HUMANITY, Collaborated with fellow Air Force personnel in Valdosta, Georgia to aid the underprivileged by participating in the construction of a new residential dwelling.
Certification
- Automating Jira / Atlassian Credential / Issued Oct 2024 / ID 342452860
- SIEM Fundamentals / Google Cloud Security / Issued Jun 2024 / ID i0w9vz2kuv
- Microsoft Certified: Azure Fundamentals / Microsoft / Issued Jan 2024 / ID F43C19AB6E331A7B
- AWS Certified Cloud Practitioner / Amazon Web Services / Issued jun 2023
Timeline
Technology Systems Business Consultant
Wells Fargo
09.2023 - Current
Information Technology / Cloud Engineer DevOps
AWS Skill Storm VETTEC
03.2023 - 08.2023
Digital Marketer / Information Technology Management / Administration Management
K&S Advantage LLC
11.2018 - 05.2023
Program Manager / Aircraft Structures Specialist / Technology Data Correction / Procurement Specialist / Operation Controller
United States Air Force
02.2002 - 11.2018
AAS - Information Systems Technology Cybersecurity
Tidewater CC
AAS - Aviation Maintenance Technology
Community College of The Air Force