Kuanreuan Kelly Yuenyoung
Rockford,IL
Summary
Dynamic and results-driven Sales and Customer Service Professional with over 10 years of experience in high-paced, customer-focused industries, including real estate. Proven expertise in building and maintaining strong client relationships, exceeding sales targets, and providing exceptional service in diverse settings. Skilled in negotiation, property management, and client communication, with a track record of delivering successful transactions and driving revenue growth. Currently pursuing Associates in Arts at Rock Valley College, expanding knowledge and expertise to further enhance an ability to serve clients and excel in the finance industry. Seeking to leverage in this industry experience and academic growth to continue advancing in a leadership role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Broker
Berkshire Hathaway Home Services Crosby Starck
11.2023 - Current
- Client Consultation & Needs Analysis: Meet with buyers, sellers, and investors to assess their real estate needs, preferences, and financial goals. Provide expert advice on market conditions, property values, and investment opportunities.
- Property Listings & Marketing: Market properties for sale by preparing listings, taking professional photos, creating virtual tours, and writing compelling descriptions. Develop and execute effective marketing strategies (online and offline) to attract potential buyers.
- Property Showings & Negotiations: Conduct property showings, answer client questions, and provide detailed information about features, amenities, and location benefits. Facilitate property negotiations between buyers and sellers to ensure favorable outcomes for clients.
- Market Analysis & Pricing: Analyze local real estate market trends and comparable property sales to provide clients with accurate pricing guidance, ensuring properties are competitively priced for both buying and selling.
- Transaction Management: Oversee the entire transaction process from offer to closing, including drafting contracts, coordinating inspections, working with mortgage lenders, and addressing any issues that may arise.
- Client Relationship Management: Build and maintain long-term client relationships through excellent customer service, follow-up communication, and after-sales support. Generate repeat business and referrals.
- Legal Compliance & Documentation: Ensure that all real estate transactions comply with state and local laws, regulations, and ethical standards. Prepare and review all necessary legal documents, including contracts, disclosures, and closing statements.
- Networking & Lead Generation: Actively seek new clients through networking, open houses, online platforms, and real estate events. Maintain a robust database of leads and contacts for future business opportunities.
- Professional Development: Stay current on industry trends, local market dynamics, and relevant laws by attending training, workshops, and networking events.
Server
Franchesco's Ristorante
12.2022 - 06.2024
- Customer Service: Greet and seat guests promptly with a friendly and positive demeanor. Provide detailed menu information, answer questions, and offer recommendations based on customer preferences.
- Order Taking & Accuracy: Take food and beverage orders accurately and efficiently, ensuring customer requests and dietary restrictions are communicated to the kitchen.
- Food & Beverage Delivery: Serve food and drinks to tables promptly and with attention to presentation, ensuring that all orders are correct and meet the restaurant's quality standards.
- Table Management: Monitor tables during dining, refilling drinks, clearing empty plates, and checking in with guests to ensure satisfaction throughout the meal.
- Upselling & Suggestive Selling: Actively upsell specials, drinks, and additional items to enhance the guest experience and increase revenue per guest.
- Collaboration & Teamwork: Work closely with kitchen staff, hosts, and fellow servers to ensure a seamless dining experience for all guests.
- Handling Payments: Process customer payments accurately, handle cash, and provide proper change or process credit card transactions.
- Maintaining Cleanliness: Keep the dining area clean and organized by bussing tables, wiping down surfaces, and ensuring an inviting atmosphere for customers.
- Problem Resolution: Address customer concerns or complaints with professionalism, offering prompt solutions to ensure a positive dining experience.
- Health & Safety Compliance: Adhere to food safety and cleanliness standards, ensuring compliance with health regulations and restaurant policies.
Sales Representative
Audi Morton Grove
01.2023 - 07.2023
- Customer Engagement & Needs Analysis: Greet and assist an average of 5-10 customers per day, identifying their specific vehicle needs and guiding them in selecting the right model based on budget, lifestyle, and preferences.
- Sales Process Management: Lead customers through the entire sales process, from initial consultation and product demonstration to negotiating terms, closing the sale, and completing necessary paperwork.
- Product Knowledge & Presentation: Maintain expert-level knowledge of the dealership’s inventory, including both new and used vehicles, and regularly stay updated on product features, industry trends, and financing options.
- Negotiation & Closing: Utilize effective negotiation strategies to finalize vehicle pricing, trade-in appraisals, financing options, and lease terms, consistently meeting or exceeding monthly sales targets.
- Customer Satisfaction & Relationship Building: Develop long-term customer relationships, providing post-sale support and following up to ensure satisfaction, leading to a high level of repeat business and referrals.
- Sales Performance & Targets: Consistently achieve and surpass monthly sales quotas, contributing to dealership’s overall sales goals and increasing customer retention.
- CRM & Lead Management: Use CRM software to manage leads, track customer interactions, and ensure timely follow-up through phone calls, emails, and text messages.
- Team Collaboration: Collaborate with finance, management, and service teams to ensure a seamless customer experience and resolve any customer issues or concerns efficiently.
Nail Technician
Nail USA | Nova Nail Bar | Gloss Nail Bar
02.2018 - 06.2023
- Provide high-quality nail care services, including manicures, pedicures, nail extensions, and nail art, ensuring customer satisfaction.
- Perform routine nail maintenance and grooming, including trimming, shaping, cuticle care, and application of polish or gel.
- Consult with clients to understand their nail care preferences and recommend suitable treatments based on their needs.
- Apply various nail treatments such as acrylics, gels, and dip powders, ensuring long-lasting results and high-quality finishes.
- Maintain a clean and sanitized work environment, following all health and safety guidelines for client protection and hygiene.
- Stay up-to-date on industry trends, new nail products, and techniques to offer the latest styles and treatments.
- Build and maintain strong client relationships, offering personalized service and creating a welcoming, professional environment.
- Promote salon products and services, helping to increase sales and encourage repeat business.
Server Assistant/Server
Red Lobster
11.2019 - 08.2022
- Customer Service: Greet and seat guests promptly with a friendly and positive demeanor. Provide detailed menu information, answer questions, and offer recommendations based on customer preferences.
- Order Taking & Accuracy: Take food and beverage orders accurately and efficiently, ensuring customer requests and dietary restrictions are communicated to the kitchen.
- Food & Beverage Delivery: Serve food and drinks to tables promptly and with attention to presentation, ensuring that all orders are correct and meet the restaurant's quality standards.
- Table Management: Monitor tables during dining, refilling drinks, clearing empty plates, and checking in with guests to ensure satisfaction throughout the meal.
- Upselling & Suggestive Selling: Actively upsell specials, drinks, and additional items to enhance the guest experience and increase revenue per guest.
- Collaboration & Teamwork: Work closely with kitchen staff, hosts, and fellow servers to ensure a seamless dining experience for all guests.
- Handling Payments: Process customer payments accurately, handle cash, and provide proper change or process credit card transactions.
- Maintaining Cleanliness: Keep the dining area clean and organized by bussing tables, wiping down surfaces, and ensuring an inviting atmosphere for customers.
- Problem Resolution: Address customer concerns or complaints with professionalism, offering prompt solutions to ensure a positive dining experience.
- Health & Safety Compliance: Adhere to food safety and cleanliness standards, ensuring compliance with health regulations and restaurant policies.
Sales Representative
Cellular Sales
08.2021 - 02.2022
- Engage with customers to assess their needs and recommend tailored mobile solutions, including phones, plans, and accessories.
- Meet or exceed sales goals by upselling Verizon products, services, and accessories.
- Provide in-depth product knowledge and conduct device demonstrations to educate customers.
- Process sales transactions, manage accounts, and assist with troubleshooting and service inquiries.
- Build lasting customer relationships, resolve issues, and ensure high customer satisfaction.
- Collaborate with team members to meet store goals and maintain store appearance.
- Stay up-to-date on Verizon’s latest offerings and industry trends to provide expert guidance.
Cashier/Sales Associate
Finish Line
06.2017 - 10.2019
- Provide exceptional customer service by greeting customers, answering questions, and offering product recommendations based on their needs.
- Process transactions accurately using the POS system, handling cash, credit/debit payments, and issuing receipts.
- Maintain a clean, organized sales floor, ensuring merchandise is stocked and properly displayed.
- Assist with inventory management, including restocking shelves and conducting stock checks.
- Resolve customer issues or complaints promptly and professionally to ensure satisfaction.
- Achieve sales goals by upselling products, promoting promotions, and encouraging loyalty programs.
- Collaborate with team members to ensure smooth operations and achieve store objectives.
Footwear Sales Associate or Cashier
Dick's Sporting Goods
10.2016 - 01.2017
- Provide excellent customer service by greeting customers, assessing their needs, and recommending the best footwear options based on style, fit, and functionality.
- Maintain in-depth knowledge of product lines, including new arrivals, sales, and promotions, to assist customers in making informed purchasing decisions.
- Process sales transactions accurately, including cash, credit, and returns, ensuring a smooth and efficient checkout experience.
- Assist with merchandise displays and stock replenishment to maintain an attractive and well-organized sales floor.
- Handle customer inquiries, resolve issues, and address complaints with a focus on maintaining satisfaction and loyalty.
- Achieve individual and team sales goals by upselling products, accessories, and promoting store promotions or loyalty programs.
- Ensure a clean and safe store environment, adhering to company standards and procedures for store upkeep.
Sales Associate
Aeropostale
11.2014 - 01.2015
- Greet and assist customers, providing exceptional service and addressing their needs to enhance their shopping experience.
- Recommend products, upsell additional items, and guide customers in making informed purchasing decisions.
- Process transactions accurately using the POS system, handling cash, credit/debit payments, and returns/exchanges.
- Maintain store appearance by organizing merchandise, restocking shelves, and ensuring displays are visually appealing and well-stocked.
- Assist with inventory management, including stock checks and receiving shipments.
- Address customer inquiries and resolve complaints promptly to ensure satisfaction and build customer loyalty.
- Collaborate with team members to meet and exceed sales goals while maintaining a positive store environment.
Education
Associate of Arts - Finance
Rock Valley College
Rockford, IL01.2026
License - Esthetics
Cosmetology & Spa Academy
Rockford, IL01.2020
Skills
Interpersonal Skills
- Strong communication (verbal and written)
- Customer service excellence
- Problem-solving and critical thinking
- Time management & organizational skills
- Adaptability in fast-paced environments
- Active listening & empathy
- Negotiation & conflict resolution
- Collaboration and teamwork
- Leadership & mentorship
- Attention to detail
- Analytical
- Multitasking and prioritization
- Positive attitude and professional demeanor
Technical Skills (Hard Skills)
- Sales & Marketing:
- Sales negotiation and closing
- Lead generation & prospecting
- Customer Relationship Management (CRM) software (Salesforce, HubSpot)
- Digital marketing (content marketing)
- Social media management & strategy
- Market research & data analysis
- Email marketing & automation tools
Retail & Hospitality:
- Point of Sale (POS) systems operation
- Stock and inventory management
- Visual merchandising & product placement
- Customer service & guest relations
- Event planning & coordination
- Food and beverage service management
Additional Skills
- Ability to work under pressure
- Quick learner and self-motivated
- Strong presentation & public speaking skills
- Ability to work independently or with minimal supervision
Certification
- Food Handler Certificate, 11/01/23, 04/30/26
- Real Estate Broker, 11/01/23, 04/30/26
Timeline
Real Estate Broker
Berkshire Hathaway Home Services Crosby Starck
11.2023 - Current
Sales Representative
Audi Morton Grove
01.2023 - 07.2023
Server
Franchesco's Ristorante
12.2022 - 06.2024
Sales Representative
Cellular Sales
08.2021 - 02.2022
Server Assistant/Server
Red Lobster
11.2019 - 08.2022
Nail Technician
Nail USA | Nova Nail Bar | Gloss Nail Bar
02.2018 - 06.2023
Cashier/Sales Associate
Finish Line
06.2017 - 10.2019
Footwear Sales Associate or Cashier
Dick's Sporting Goods
10.2016 - 01.2017
Sales Associate
Aeropostale
11.2014 - 01.2015
Associate of Arts - Finance
Rock Valley College
License - Esthetics
Cosmetology & Spa Academy
- Food Handler Certificate, 11/01/23, 04/30/26
- Real Estate Broker, 11/01/23, 04/30/26
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