Kuantavia Huggins-Brown
Orlando
Summary
Detail-oriented investigator skilled in conducting thorough customer complaint investigations. Strong analytical abilities drive effective problem resolution and enhance customer satisfaction. Committed to maintaining high-quality standards in all interactions and documentation.
Overview
12
12
years of professional experience
Work History
Non-Fraud Disputes Investigator
CardWorks Servicing
Orlando
10.2022 - Current
- Conducted thorough investigations of customer complaints and disputes.
- Analyzed transaction data to identify trends and potential fraud.
- Documented findings and prepared detailed reports for management review.
- Engaged with customers to gather information and clarify issues effectively.
- Organized and maintained files of all investigative activities.
Orlando
10.2020 - Current
Customer Service Representative
IKEA
Orlando
09.2020 - 08.2022
- Assisted customers with product inquiries and store navigation.
- Provided product knowledge to enhance the customer experience.
- Collaborated with team members to maintain store organization.
Technical Support
Asurion
Orlando
06.2020 - 09.2020
- I would take inbound calls sometimes make outbound, and assist customers with troubleshooting their device. I would also make offers to make monthly sales goal.
Customer Service Rep
Faneuil
Orlando
10.2016 - 05.2020
- I worked a toothless of three contacts the period I worked for Faneuil. The first contract was for medicaid. I would assist customers with apply for medical insurance inform them what they qualified for and selected their carrier.
Customer Service Rep
Faneuil
Orlando
10.2015 - 05.2020
- The second contract I worked for was for the toll roads of Cali. I would assist customers with toll violations as well assist them with managing their toll accounts. The last contract was for Tolls of Florida. I would take fallouts from toll collectors and find a replacement for them.
Cashier/Customer Service
Walmart
Kissimmee
06.2015 - 07.2016
- I would check customers out, as we'll assist with returns from customers or exchanges.
Team member
Burlington
Kissimmee
03.2015 - 05.2015
- I would assist customers with checking out, as well maintain whatever department was assigned to me.
patient care specialist
cvs pharmacy
Orlando
11.2014 - 03.2015
- I would assist customers with helping them look for specific items, as well make sure I meet my daily goal for sales.
Education
Associate of Science - CardioVascular Sonography
Concorde Career College
Orlando, FL02-2027
High School Diploma -
Osceola High School
05-2014
Skills
- Cardiac ultrasound
- Patient assessment
- Technical documentation
- Customer service
- Problem analysis
- Data analysis
Accomplishments
- Deans List for Term 3 of CardioVascular Sonography Program
Timeline
Non-Fraud Disputes Investigator
CardWorks Servicing
10.2022 - Current
10.2020 - Current
Customer Service Representative
IKEA
09.2020 - 08.2022
Technical Support
Asurion
06.2020 - 09.2020
Customer Service Rep
Faneuil
10.2016 - 05.2020
Customer Service Rep
Faneuil
10.2015 - 05.2020
Cashier/Customer Service
Walmart
06.2015 - 07.2016
Team member
Burlington
03.2015 - 05.2015
patient care specialist
cvs pharmacy
11.2014 - 03.2015
Associate of Science - CardioVascular Sonography
Concorde Career College
High School Diploma -
Osceola High School