Carmen Santacruz
New York
Summary
Dynamic and proactive professional with extensive experience in security and support roles, including at Maxi Building Security Management. Bilingual in English and Spanish, I excel in customer service and analytical problem-solving, ensuring safety and efficiency. Proficient in Microsoft Office and Adobe Photoshop, I consistently enhance operational effectiveness and foster positive relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Guard
Maxi building security Management
Bronx
10.2024 - 01.2025
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored closed circuit television systems.
- Answered questions from the public regarding facility rules and regulations.
Support Staff Member
South Bronx Charter School international C. A
Bronx
02.2024 - 06.2024
- Engaged in continuous improvement initiatives, suggesting ways to enhance office efficiency.
- Provided administrative support including scheduling appointments and managing calendars.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Participated in regular team meetings to discuss current projects and goals.
- Set up and maintained paper and electronic filing systems for records, correspondence and other material.
- Resolved customer inquiries in a timely manner.
- Answered phone calls regarding inquiries about products or services.
- Monitored operations and reviewed records and metrics to understand company performance.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Assisted faculty members or staff with student conferences.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Maintained accurate records of student attendance, grades, and behavior reports.
Home Health Aid
Help Home Care
Queen
11.2019 - 01.2024
- Provide assistance with cooking, bathing, and cleaning
- Responsible for the household chores, cleaning the laundry
- Task out assignments as needed, assist with daily living
- Assist with medication and feeding
- Maintained records of patient care, progress or problems to report and discuss observations.
Security Guard
Madison Security Inc
Bronx
03.2013 - 02.2016
- Verified and monitored access control on main entry of site to deter intrusions
- Supported patrol on premises to ensured fire safety of all employees
- Welcomed visitors by greeting them, in person or on the telephone
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
NYPD Auxiliary Officer
New York City Police Department
Bronx
11.2012 - 11.2013
- Discussed practice and theory of self-defense and basic law in a sixteen-week course
- Patrolled community to ensure general safety and gave daily reports to the precinct
- Called in any disturbances or emergencies to 911 dispatcher
Cashier Assistant
McDonald’s
Bronx
07.2010 - 08.2010
- Requested and recorded customer orders, and computed bills using cash registers, multi-counting machines, or
- Cleaned and organized eating and service areas
- Selected food items from serving or storage areas and placed them in dishes, or serving trays, or in takeout bags
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GA01.2021
Skills
- Bilingual (English and Spanish)
- Excellent customer service
- Detail oriented
- Analytical problem-solver
- Articulate communication style
- Proactive
- Highly motivated
- Intermediate level Microsoft - Word
- Intermediate level Microsoft - PowerPoint
- Intermediate level Microsoft - Outlook
- Intermediate level Cinema 4D
- Intermediate level Adobe Photoshop
Certification
- 8-16 Security Guard
- Fire Guard License
- Metal Detection Training
- Surveillance Cameras Monitoring
Timeline
Security Guard
Maxi building security Management
10.2024 - 01.2025
Support Staff Member
South Bronx Charter School international C. A
02.2024 - 06.2024
Home Health Aid
Help Home Care
11.2019 - 01.2024
Security Guard
Madison Security Inc
03.2013 - 02.2016
NYPD Auxiliary Officer
New York City Police Department
11.2012 - 11.2013
Cashier Assistant
McDonald’s
07.2010 - 08.2010
High School Diploma -
Cornerstone Christian Correspondence School