Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Kuburat Lawal

Richmond,TX

Summary

ready to work and very hard working to help my team and be progress

Overview

6
6
years of professional experience

Work History

Dispatch Supervisor

MTM Transportation
10.2021 - 09.2023
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Supervised team of [Number] employees and provided training focused on maximizing overall performance.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Determined number of man hours required to complete assignments after reviewing scope of each project.
  • Managed [Number] dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
  • Optimized routes through careful planning, realizing cost savings of $[Amount] for company.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

Customer Service Representative

LogistiCare
02.2018 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • taken the customer information and get there trip book and to ensure the date and the addresses was correct no miising information to third party
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Education

Associate of Science - Computer Science

Houston Community College
Houston, TX
07.2022

Skills

  • Progress Checks
  • Maintaining Clean Work Areas
  • Aircraft Dispatch
  • Ems Dispatch
  • Dispatcher Monitoring
  • Schedule Coordination
  • Project Requirements
  • Delivery Procedures
  • Customer Relationship Management
  • Database Maintenance
  • Closing Tickets
  • Attendance Documentation
  • Logistics Activities and Coordination

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Dispatch Supervisor

MTM Transportation
10.2021 - 09.2023

Customer Service Representative

LogistiCare
02.2018 - 04.2022

Associate of Science - Computer Science

Houston Community College

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Kuburat Lawal