Summary
Overview
Work History
Education
Skills
Timeline
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Kuchera Stoddard

Puyallup,WA

Summary

Organized and dedicated Customer Support and Logistics Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks and events. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Customer Support and Logistics Specialist

CCL Aviation
03.2018 - Current
  • Tracked supply, equipment and gift inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Provided customers with status updates for tracked packages.
  • Built long-term relationships due to prompt and courteous service.
  • Built and established relationships with staff and vendors.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
  • Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Managed group mailbox and group calendar
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.

Customer Account Associate

Boeing Stores, Inc.
01.2013 - 01.2018
  • Prepared executive product proposals and estimates daily for customers
  • Tracked and upheld sales metrics related to vital business operations
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Scheduled plans for cross-functional team meetings and supplier visits
  • Cataloged all project data, images, and reports for stakeholder reference
  • Managed high-volume accounts while maintaining strong attention to detail, ensuring accuracy and consistency in all transactions.
  • Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.

Education

Fashion Merchandising and Marketing - Retail Management, Business Operations, Human Resources, Marketing Strategy, Promotional & Ad Specialty, Visual Display, Customer Relations and Management Seminar Series

Pierce College
Lakewood, WA

Skills

  • Customer Service
  • Strong Problem Solver
  • Detail-oriented
  • Meeting Arrangements
  • Project Management
  • Clerical Support
  • File Organization
  • Time Management
  • MS Office Suite
  • Event Planning
  • Expense Reporting
  • Multitasking Abilities

Timeline

Customer Support and Logistics Specialist

CCL Aviation
03.2018 - Current

Customer Account Associate

Boeing Stores, Inc.
01.2013 - 01.2018

Fashion Merchandising and Marketing - Retail Management, Business Operations, Human Resources, Marketing Strategy, Promotional & Ad Specialty, Visual Display, Customer Relations and Management Seminar Series

Pierce College

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Kuchera Stoddard