Kudakwashe Chimwaza

Work History

Agribank

01.2021 - 12.2022

Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Processed customer transactions promptly, minimizing wait times.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Provided customer records, account statements and copies of checks.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Turned in excess cash to maintain drawer security.
Reconciled cash drawer and resolved discrepancies.
Logged cashier's checks and other transactions to maintain accurate account records.
Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Placed orders for customer checks and verified starting numbers.
Educated customers on use of banking website and mobile apps.
Received loan and utility payments, sending funds to correct destinations.

Village Inn Hotel

02.2018 - 12.2020

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Managed front desk operations, ensuring a smooth and pleasant guest experience.
Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
Implemented upselling techniques during reservation process, increasing hotel revenue through upgraded rooms or additional services.