Kudakwashe Chimwaza
Harare
Overview
5
5
years of professional experience
Work History
Bank Teller
Agribank
01.2021 - 12.2022
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Turned in excess cash to maintain drawer security.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Placed orders for customer checks and verified starting numbers.
- Educated customers on use of banking website and mobile apps.
- Received loan and utility payments, sending funds to correct destinations.
Guest-service-associate
Village Inn Hotel
02.2018 - 12.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
- Implemented upselling techniques during reservation process, increasing hotel revenue through upgraded rooms or additional services.
Education
Bachelors In Business Adminstration - Marketing
10.2018
Skills
- Listening and Comprehension
- Money Handling
- Customer relationship development
- Cash handling expertise
- Professionalism and Courtesy
- Stress Tolerance
- Customer Relationship Management (CRM)
- Customer Needs Assessment
- Data Entry Efficiency
- Cash counting
- Data inputting
- Teller Support
- Upselling skills
- Strong Work Ethic
- Customer Relationship Building
- Exceptional customer service
- Friendly
- Cheerful
Timeline
Bank Teller - Agribank
01.2021 - 12.2022
Guest-service-associate - Village Inn Hotel
02.2018 - 12.2020
ITM UNIVERSITY - Bachelors In Business Adminstration, Marketing