Overview
Work History
Education
Skills
Timeline
Kudakwashe Chimwaza

Kudakwashe Chimwaza

Harare

Overview

5
5
years of professional experience

Work History

Bank Teller

Agribank
01.2021 - 12.2022
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Processed customer transactions promptly, minimizing wait times.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Provided customer records, account statements and copies of checks.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Turned in excess cash to maintain drawer security.
  • Reconciled cash drawer and resolved discrepancies.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Placed orders for customer checks and verified starting numbers.
  • Educated customers on use of banking website and mobile apps.
  • Received loan and utility payments, sending funds to correct destinations.

Guest-service-associate

Village Inn Hotel
02.2018 - 12.2020
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
  • Implemented upselling techniques during reservation process, increasing hotel revenue through upgraded rooms or additional services.

Education

Bachelors In Business Adminstration - Marketing

ITM UNIVERSITY, Gwalior
10.2018

Skills

  • Listening and Comprehension
  • Money Handling
  • Customer relationship development
  • Cash handling expertise
  • Professionalism and Courtesy
  • Stress Tolerance
  • Customer Relationship Management (CRM)
  • Customer Needs Assessment
  • Data Entry Efficiency
  • Cash counting
  • Data inputting
  • Teller Support
  • Upselling skills
  • Strong Work Ethic
  • Customer Relationship Building
  • Exceptional customer service
  • Friendly
  • Cheerful

Timeline

Bank Teller - Agribank
01.2021 - 12.2022
Guest-service-associate - Village Inn Hotel
02.2018 - 12.2020
ITM UNIVERSITY - Bachelors In Business Adminstration, Marketing

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Kudakwashe Chimwaza