Kudakwashe Mupesewa
Gweru,Zimbabwe
Summary
To continuously develop and strengthen professional proficiency, integrity and expertise in the Food Industry.
Innovative and ambitious young man who can work under pressure and challenges with minimum supervision. Results oriented, professional with a strong belief in team work, accountability, responsibility, punctuality and organization. Friendly, polite, attentive and understand customer needs. Good communication skills.
Overview
12
12
years of professional experience
Work History
Head Waiter
FAIRMILE HOTEL
01.2017 - Current
- Performing opening and closing duties
- Conducting regular training sessions with the Waitstaff and assigning them to their sections
- Maintaining a professional and friendly relationship with the guests
- Recommend any menu changes or adjustments to the Food and Beverage Manager
- Supervise food delivery and beverage delivery and financial transactions
- Ensuring proper appearance grooming of Waitstaff
- Ensuring the timely set up of the Dining room according to meal settings and in line with the operating hours
- Handling the arrival of guests and seating through the hostess and taking over during her absence
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Inspected dishes and utensils for cleanliness.
Waiter
FAIRMILE HOTEL
01.2013 - 01.2017
- Greeting customers, present menus, and explain daily specials to customers
- Present menu and the beverage list to customers
- Taking and delivering food and beverage orders from customers
- Relaying food and beverage orders to kitchen staff
- Removing dirty dishes and glasses, and clean tables after customers finish meals
- Prepare itemized checks and take payments from customers
- Making menu recommendations, answering questions and sharing additional information with restaurant customers
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Promoted specials or upsold items to increase average check amount.
Education
Diploma - Economics, People and Organization, International Tourism, Hotel Management
Travel Tourism and Hotel Management
ADVANCED LEVEL NATIONAL CERTIFICATE -
ZIMSEC
01.2010
Skills
- Guest relations management
- High volume dining
- Menu presentation
- Menu memorization
- Dining area maintenance
- Team supervision
- Table setting
- Complaint handling
- Plates presentation
Hobbies and Interests
- Reading
- Watching Soccer
- Watching documentaries
References
Available upon request.
Backgroundinformation
- Innovative and ambitious young man who can work under pressure and challenges with minimum supervision.
- Results oriented, professional with a strong belief in team work, accountability, responsibility, punctuality and organization.
- Friendly, polite, attentive and understand customer needs.
- Good communication skills.
Timeline
Head Waiter
FAIRMILE HOTEL
01.2017 - Current
Waiter
FAIRMILE HOTEL
01.2013 - 01.2017
ADVANCED LEVEL NATIONAL CERTIFICATE -
ZIMSEC
Diploma - Economics, People and Organization, International Tourism, Hotel Management
Travel Tourism and Hotel Management
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