I have a strong background in customer service and administrative support, with hands-on experience in both remote and in-person medical office environments. My responsibilities have included managing inbound and outbound calls, scheduling appointments, handling patient records, responding to inquiries via email and chat, and ensuring HIPAA compliance. I am proficient in using EMR systems such as Epic and Cerner, and I’m skilled in multitasking, data entry, and providing a positive, solution-focused experience to every client or patient. My ability to communicate clearly and work efficiently under pressure has allowed me to support both patients and medical staff with professionalism and care.