Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Kudirat Adeleke

Richmond,TX

Summary

I have a strong background in customer service and administrative support, with hands-on experience in both remote and in-person medical office environments. My responsibilities have included managing inbound and outbound calls, scheduling appointments, handling patient records, responding to inquiries via email and chat, and ensuring HIPAA compliance. I am proficient in using EMR systems such as Epic and Cerner, and I’m skilled in multitasking, data entry, and providing a positive, solution-focused experience to every client or patient. My ability to communicate clearly and work efficiently under pressure has allowed me to support both patients and medical staff with professionalism and care.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Athrium
08.2022 - 05.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume customer interactions, ensuring timely and accurate responses to inquiries.
  • Trained new team members on customer service protocols and system navigation.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Educated customers about billing, payment processing and support policies and procedures.

Administrative Assistant

HealthWell Family Clinics
02.2018 - 04.2022
  • Coordinated patient scheduling to optimize clinic operations and improve appointment flow.
  • Managed electronic health records with accuracy, ensuring compliance with healthcare regulations.
  • Developed and implemented office procedures that increased operational efficiency and staff productivity.
  • Assisted in the preparation of reports for management, highlighting patient care metrics and operational insights.
  • Monitored inventory levels of medical supplies, coordinating timely replenishment to prevent service disruption.

Education

Public Administration & Health Care System

DeVry University
Lisle, IL
08-2026

Skills

  • Remote Customer service (Phone, Email, Chat)
  • Active listening & Critical Thinking
  • Time Management
  • Data entry
  • LiveChat/ Zendesk
  • Appointment Scheduling & Patient Follw-up
  • Inbound & Outbound medical call handling
  • EMR Systems: Epic, Cerner
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Call management

Languages

English
Full Professional

Timeline

Customer Service Representative

Athrium
08.2022 - 05.2025

Administrative Assistant

HealthWell Family Clinics
02.2018 - 04.2022

Public Administration & Health Care System

DeVry University
Kudirat Adeleke