Summary
Overview
Work History
Education
Skills
Fashion designing
Timeline
Generic

Kudirat Momoh

Hutto,TX

Summary

SOFT SKILLS Data acquisition Word processing Spreadsheet management Maintains confidentiality Proofreading Transcribing Documents Error Detection Data Processing Database Updates Report preparation Service standard compliance PERSONAL OBJECTIVE Meticulous data entry officer with over 5 years of experience in critical data entry. Expert in streamlining data entry procedures and implementing Microsoft suite use for modernized offices. Skilled at entering and organizing mass amounts of data quickly and accurately. Well-motivated and highly professional in offering proficiency in data entry combined with strong numeracy and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Data Entry Specialist/Customer Service Specialist

Ways Insight LLC
10.2021 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Maintained files, records and chronologies of entry activities.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Subject Matter Expert

Artech
02.2021 - 09.2021
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
  • Developed business cases, presentations and reports for senior management.
  • Documented client progress through case notes and documentation.
  • Designed and prepared technical reports, studies and related documentation.
  • Provided customer and network administration services such as passwords, electronic mail accounts and troubleshooting.

Data Entry Specialist

Ways Insight LLC
12.2018 - 12.2020
  • Compiled data and reviewed information for accuracy prior to input
  • Entered numerical data into databases with speed and accuracy using 10-key pad
  • Completed data entry tasks with accuracy and efficiency
  • Identified data entry errors and reported to necessary departments
  • Built and maintained tracking databases for variety of measuring aspects
  • Kept optimal quality levels to prevent critical errors and support team performance targets
  • Reviewed completed work for compliance with regulations
  • Sent completed entries for evaluation and final approval
  • Monitored database updates and verified for correctness
  • Produced monthly reports with advanced Excel spreadsheet functions
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages
  • ACCOMPLISHMENTS
  • Trained over 1500 new data entry specialists over a period of 5 years
  • Saved my employers over $10m by identifying redundancies in the data entry system and recommending consolidations
  • Supervised team of 120 data entry staff members.

Administrative Assistant

Oakland And Johnson, Ikeja
12.2009 - 11.2018
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Kept accounts in balance and ran daily reports to verify totals
  • Prepared weekly employee work schedules for all team members ensuring all shifts received adequate coverage
  • Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Coached new employees on administrative procedures, company policies and performance standards.

Education

Associate of Arts - Mass Communications

Auchi Polytechnic
04.2013

Skills

  • Professional Relationships
  • Case Notes
  • Agent Support
  • Corrective Actions
  • Clerical Support
  • Team Meetings
  • Training Junior Team Members
  • Monthly Closings
  • Excel Expertise
  • Data Collection
  • Compiling Data
  • Microsoft Word
  • Report Preparation
  • Retail Sales Customer Service
  • Customer Relations

Fashion designing

I am a trained fashion with a deep flare for traditional and contemporary clothing design. 

Timeline

Data Entry Specialist/Customer Service Specialist

Ways Insight LLC
10.2021 - Current

Subject Matter Expert

Artech
02.2021 - 09.2021

Data Entry Specialist

Ways Insight LLC
12.2018 - 12.2020

Administrative Assistant

Oakland And Johnson, Ikeja
12.2009 - 11.2018

Associate of Arts - Mass Communications

Auchi Polytechnic
Kudirat Momoh