Kudirat Osindero
Portsmouth,VA
Summary
Accomplished Facility Administrator II at DaVita Dialysis Center, I spearheaded initiatives that surged clinical metrics by 80%, showcasing expertise in Health Care Regulation and Compliance and exceptional People Management. My strategic leadership not only enhanced patient care but also significantly improved team engagement, underlining my ability to drive operational excellence and foster stakeholder relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Facility Administrator II
DaVita Dialysis Center
Portsmouth, VA
05.2022 - Current
- Directed clinical and facility operations, ensuring compliance with CDC and insurance payer rules
- Managed day-to-day operations across multiple departments, including Nephrologists, Nurses, Patient Care Technicians, Social Workers, Dietitians, Biomedical Technicians, and Insurance Counselors
- Passed State Clinical recertification in 2023 by maintaining survey readiness and compliance standards
- Implemented programs that improved clinical metrics by 80%, enhancing patient care and safety
- Increased team engagement scores from 50% to 94% through targeted team development initiatives
- Improved state clinical metrics by 50% through process improvements in safety and compliance
- Boosted company revenue $200,000 by reducing missed treatments via effective process enhancements
- Executed strategic planning meetings with Regional Director and Medical Director, developing and implementing plans to increase team morale and performance
- Streamlined operational processes and exceeded performance metrics while providing a holistic leadership approach
Practice Manager II
Children's Hospital of The Kings' Daughters (CHKD)
Norfolk, VA
11.2017 - 05.2022
- Regulated all operations and clinical responsibilities for two ambulatory practices, ensuring optimal patient care and compliance with healthcare standards
- Supervised and directed administrative teams, leading monthly meetings to enhance communication, work processes, and team morale
- Collaborated with Executive Director, senior leadership, and Medical Director to address staffing, management, and patient-related issues, ensuring seamless clinic operations
- Prepared and monitored $500,000 budget for capital projects, justifying changes and coordinating monthly financial meetings with stakeholders
- Coordinated staff onboarding and credentialing, including doctors, nurses, administrative staff, and billing personnel, to ensure seamless clinic functionality
- Streamlined staff management practices, resulting in high job satisfaction and retention rates, while leading hiring initiatives and providing training, coaching, and performance evaluations for diverse team
Program Manager
People's Day Services
Denver, CO
07.2014 - 08.2017
- Oversaw 25-30 staff members and over 30 clients in a residential/day program for children and adults with mental, developmental, and intellectual disabilities
- Led daily operations and executed individualized service plans focused on self-care, independence, and healthcare, achieving a 90% client retention rate
- Hired, trained, and coached employees while developing and implementing strategies to boost job satisfaction, resulting in an 80% increase in retention rates over three years
- Coordinated staff onboarding and credentialing, including doctors, nurses, and administrative staff, ensuring compliance with state and federal guidelines
- Prepared and monitored budgets for capital projects, and conducted monthly financial evaluations, collaborating with senior leadership on program management
- Conducted process improvement reviews with the Executive Director, enhancing overall operational efficiency and patient care quality
Education
Master of Arts (M.A.) - Public Administration
Liberty University
Bachelor of Science (B.S.) - Accounting
Metro State University
Skills
- Public Speaking
- People Management
- Financial Management and Cost Control
- Team Leadership
- Coaching and Mentoring
- Training and Development
- Data Analytics
- Operational Optimization
- Stakeholder Engagement
- Executive-level Communication
- Health Care Regulation and Compliance
- Program Development and Implementation
Certification
BLS Certification, American Red Cross
Timeline
Facility Administrator II
DaVita Dialysis Center
05.2022 - Current
Practice Manager II
Children's Hospital of The Kings' Daughters (CHKD)
11.2017 - 05.2022
Program Manager
People's Day Services
07.2014 - 08.2017
BLS Certification, American Red Cross
Master of Arts (M.A.) - Public Administration
Liberty University
Bachelor of Science (B.S.) - Accounting
Metro State University
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