Summary
Overview
Work History
Education
Skills
Websites
Strength Areas
Personal Information
References
Hobbies and Interests
Timeline
Generic

KUDZAI MAREMBO

Panama City Beach,Florida

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Agent/Sales Agent

Southern Vacation Rentals
04.2023 - 08.2023
  • Resolving customer complains via phone, emails, texts, sms
  • Resolve customer complaints or issues by investigating problems, developing solutions, and ensuring customer satisfaction
  • Handled Inquiries,Bookings, reservations, cancellations and refund processes
  • Sales
  • Escalate complex issues to appropriate departments when necessary
  • Liaison with Property managers, Property owners, Maintenance and Vendors
  • Front desk and general office administration.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Logged reports, expenses, receipts, and sales in company database.

Events Sales Consultant

The Garden Venue Boutique Hotel
01.2020 - 02.2022
  • Selling the Multiple Venues on the property
  • Private and Corporate Functions Coordination
  • Getting clients to come and view the venue
  • Planning and executing events – birthday parties, weddings, meetings, conferences, receptions, large expos, and trade shows
  • Helping to secure a venue that will suit the client
  • Assisting to contract vendors for venue decoration, catering, equipment, etc
  • Working with a graphic designer to design fliers, invitation material, and event programs
  • Liaising with a public relation agency to publicize an event
  • Having meetings with potential clients to analyze their needs and present appropriate solutions
  • Negotiating sales contracts
  • Preparing reports of business transactions
  • Problem resolution
  • Compiling lists of prospective customers for use as sales leads.

Hotel and Conference Front Desk and Reservations Manager

The Garden Venue Boutique Hotel
01.2018 - 01.2020
  • Managing the Front desk and reservations team
  • Lead, Manage and Delegate duties to staff
  • Manage Front desk day to day operations
  • Accommodation Bookings
  • Conference Reservations
  • Switchboard operation
  • Clerical duties for all departments
  • Night Auditing
  • Night’s duty Supervision of the whole premises.

Front desk executive

Home from home Hospitality group
01.2016 - 12.2017
  • Responsible for reception and registration of guests
  • Supervision of front office day to day operations
  • Managing check ins and check outs
  • Switchboard operation
  • Cash control
  • Reservations.

Front Office and Administrations officer

LEGAL SOLUTIONS LEGAL AID SOCIETY
12.2012 - 12.2014
  • Performing all front office procedures and communication, typing confidential minutes, documents and other office correspondence
  • Maintaining effective marketing communication for the company to its clients
  • Bookkeeping and receipting subscriptions
  • Handling incoming and outgoing calls and emails, taking messages and processing communication via email or telephone
  • Maintaining Directors diary and advising the Managing Director of appointments as well as screening visitors and calls
  • Arranging meetings, taking minutes and compiling the relevant reports
  • Attending visitors and assisting them with all inquiries and requirements whilst maintaining high quality reception service always
  • Co-ordinate board and executive meetings
  • Maintaining board member records
  • Purchasing office furniture and stationery
  • Responsible for all Directors local and foreign travel arrangements
  • Maintenance of all company vehicles fleet management filing system (i.e fuel, insurance, service etc.)

Office Administrator

NSC RECOVERIES PVT LTD (DEBT RESOLUTION)
01.2012 - 11.2012
  • Responsible for the establishment of an effective office administrative function, responsible for office management, procurement, loss control, property management and staff welfare
  • Substantial degree of involvement in the formulation of administrative policies and procedures
  • Managing Petty cash and fuel coupons
  • Negotiating with and supervision of a variety of service providers
  • Managing company vehicle fleet
  • Substantial involvement in contract management at every stage
  • Planning secretariat services for board meetings
  • Supervision of administrative staff
  • Typing all correspondents, Attending to all visitors, Switch board operator
  • Filling, Receipting payments
  • Debtors’ management, Dealing with debtor’s complaints and quires
  • Remittance.

Education

Skills

  • Email marketing
  • Remote collaboration
  • Project management
  • Ability to work independently
  • Time management
  • Self-motivated
  • Customer Relations
  • Customer Service
  • Complaint Handling
  • Outstanding communication skills
  • De-Escalation Techniques
  • Inbound Customer Service
  • Customer Complaint Resolution
  • Customer Focus
  • Data Entry
  • Administrative Support
  • Problem-solving abilities

Strength Areas

  • Practical knowledge, understanding and appreciation of computer concepts
  • Exposure and experienced with a wide range of computerized software and management information systems as well as being a team player
  • I pay attention to detail, see the bigger picture, diplomatic but firm and tenacious
  • Great inter-personal skills and thrive in a challenging work environment
  • Highly self-motivated, I always strive to operate to the best of my ability and to the highest possible standards.
  • I observe high ethical standards and lead by example

Personal Information

  • Gender: Female

References

  • Thenjiwe Sihambi, The Garden Venue Boutique Hotel, 308 Boundary Road, North riding, thenjiwe@thegardenvenue.co.za
  • Ruth Nyirongo, The Garden Venue Boutique Hotel, 308 Boundary Road, North riding, hotel@thegardenvenue.co.za
  • The Human Resources, Home from Home Hospitality Group, No.4 Anchor Way Canal Quays, Waterfront, Cape Town, sibu@homefromhome.co.za
  • The General Manager, Canal Quays Home from Home, No.4 Anchor Way Canal Quays, Waterfront, Cape Town, 0847620688, markonefdt@homefromhome.co.za
  • The CEO and Managing Director, Mountain Manor, 17 Breda Street, Gardens, Cape Town, michelle@mountainmanor.co.ca
  • The Human Resources, Crowne Plaza Monomotapa Hotel, 54 Parklane, Harare, +263 4 -704501-30, plaza@crownep.africasun.co.zw
  • The General Manager, OK MART, 30 Chiremba road, Harare, +263 772 773 044
  • The Director (Mr. Chembe), NSC Recoveries Pvt (Ltd), St Barbra House, Cnr L. Takawira& Nelson Mandela, 9th Floor Room 901 & 902, nscdebt@gmail.com
  • The General Manager, Legal Solutions Legal Aid Society, 34 Lonsdale road, Avondale, Harare, +263 772 785 958

Hobbies and Interests

  • Reading
  • Traveling
  • Cooking

Timeline

Customer Service Agent/Sales Agent

Southern Vacation Rentals
04.2023 - 08.2023

Events Sales Consultant

The Garden Venue Boutique Hotel
01.2020 - 02.2022

Hotel and Conference Front Desk and Reservations Manager

The Garden Venue Boutique Hotel
01.2018 - 01.2020

Front desk executive

Home from home Hospitality group
01.2016 - 12.2017

Front Office and Administrations officer

LEGAL SOLUTIONS LEGAL AID SOCIETY
12.2012 - 12.2014

Office Administrator

NSC RECOVERIES PVT LTD (DEBT RESOLUTION)
01.2012 - 11.2012

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KUDZAI MAREMBO