Summary
Overview
Work History
Education
Skills
Certification
Volleyball
Timeline
Generic

Kudzai Mukondwa

Harare

Summary

Dynamic Administrative Assistant with a proven track record at Murowa Diamonds Mine, excelling in customer service and data entry. Leveraged Microsoft Office Suite to enhance office efficiency and maintain meticulous records. Known for exceptional organizational skills and the ability to streamline office operations, significantly boosting productivity and fostering client relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative-assistant

Murowa Diamonds Mine
03.2016 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained inventory of office supplies and placed orders.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Administrative Assistant

Pinnacle Property Holdings
01.2013 - 12.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Established administrative work procedures to track staff's daily tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Education

High School Diploma -

Mufakose 1 High School
Harare, Zimbabwe
11-2001

High School Diploma -

Monte Cassino Girls High School
Harare, Zimbabwe
11-1999

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Time management
  • Microsoft outlook
  • Filing
  • Customer relations
  • Clerical support
  • Scheduling
  • Microsoft Office Suite
  • Professional communication
  • Scheduling and calendar management
  • Excel spreadsheets
  • Recordkeeping
  • Mail handling
  • Professional and mature
  • Multi-line telephone systems
  • Bookkeeping

Certification

Dimploma of Diplomacy and Etiquette

Basic First Aid


Volleyball

I am a power hitter with the Murowa Gemstones

I am also the treasurer of the Shabanie Volleyball Associaation

Timeline

Administrative-assistant

Murowa Diamonds Mine
03.2016 - Current

Administrative Assistant

Pinnacle Property Holdings
01.2013 - 12.2015

High School Diploma -

Mufakose 1 High School

High School Diploma -

Monte Cassino Girls High School

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Kudzai Mukondwa