Kudzai VM Chikwatu
Summary
Professional with strong technical acumen and proven track record in managing and optimizing IT systems. Adept at ensuring system stability, security, and performance through effective problem-solving and strategic planning. Emphasizes team collaboration and adapts to evolving needs while maintaining focus on delivering results. Skilled in network administration, server management, and cybersecurity with reliability and flexibility valued by employers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Systems Administrator
Masimba Holdings
01.2024 - Current
- Manage onboarding and offboarding of employees
- Work with business partners to balance requirements, security and risk reduction
- Track computer system and network performance to identify root causes of issues
- Implement automation scripts for repetitive tasks
- Liaise with key stakeholders to translate technical needs into product development strategies
- Administer user accounts and monitor logs for proactive security management
- Standardize job tasks and train junior team members on best practices and standards for optimum systems operations
- Identify cyber security solution opportunities and process improvements
- Evaluate software products to determine compatibility with existing systems
- Plan and implement upgrades to system hardware and software
- Deliver Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Conduct regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Manage vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
IT Support Specialist
Freelance
01.2022 - 12.2023
- Graphic designing and social media management at Renove.designs23 and Sipbugs.
- Configured PCs, projectors, and microphones for video conferencing rooms.
- Resolved issues related to hardware, software, and network.
- Installed and configured operating systems and application software.
- Aided in creation of fleet management system for The Legacy Car Rental
Debrief and ICT Officer
Zero Degrees Investments PL
01.2021 - 12.2021
- Provided efficient technical support to diverse user base, successfully resolving IT-related issues, resulting in 95% customer satisfaction rating
- Implemented and maintained robust backup and disaster recovery systems, reducing data loss incidents and minimizing downtime during system failures
- Played key role in successful migration of IT systems to new site, ensuring seamless transition and minimal disruption to daily operations
- Preparation and review of reports on investigations or inspections and actions taken
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Managed onboarding and offboarding of employees
- Installed and configured network printers and other peripheral devices
- Mentored junior staff members, helping them develop their skills and advance in their careers.
IT Assistant
Dulux (Private) Limited
07.2019 - 06.2020
- Implementation and maintenance of robust network infrastructure
- Researched and identified solutions to technical problems
- Patched software and installed new versions to eliminate security problems and protect data
- Network, Firewall, IP-Phone, Video-conferencing infrastructure maintenance
- Maintained computers and computer systems, IT network, firewall, IP-phone systems up to date
- Remotely connected and diagnosed problems
- Performed administration activities
- Responded to queries on phone, via email or through IT ticketing system
- Maintained current software licenses and patched applications to stay up-to-date with latest features
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Tested new software and hardware prior to deployment
- Responded to customer inquiries and provided technical assistance over phone and in person
- Generated reports to track performance and analyze trends
ICT Graduate Trainee & ICT Officer
Lion Microfinance Limited Zimbabwe
07.2017 - 06.2019
- Resolution of 1st/2nd level IT service requests over phone, email, screen sharing and through Help Desk, resulting in improved response times and increased customer satisfaction
- Managed IT subscriptions, billing issues, statement of account and invoice reconciliations, order tracking, and inventory management
- Maintained files and database for all SLAs, contracts, subscription and expiry dates
- Advised and assisted with IT purchasing, issue and service request handling, digital identity and access management
- Performed custom application changes in development, validation or equivalent testing environment, and production environments
- Performed operating system software updates, upgrades and patches
- Took care of backup, off-site tape storage
- Supported users in use of computer equipment by providing necessary training and advice
- Installed, configured and deployed new PCs & Servers
- Maintained database systems to track and analyze operational data
Education
Picodegree - Data Science
Huru School
07-2021
Bachelor of Science - Computer Information Systems
Africa University
06-2016
Skills
- Network Administration
- Office 365 Administration
- PowerShell
- 3CX
- Remote Solution Support
- Windows administration
- Firewall management
- Active directory
- Technical support
- Data security
Certification
- Certified In Cybersecurity, International Information Systems Security Certification Consortium
- Cybersecurity Technician, EC Council, Current in progress
- Microsoft 365 Administrator, Microsoft, Current in progress
Trainings
- Security Innovation Application Security Analyst
- ISO 45001 & 9001 Integrated Management System
- ITIL 4 Foundations
- Cisco Certified Network Associate
Hobbies and Interests
- Member of Internet Society
- Reading ICT publication/journals
- Taking part in charity work
- Playing musical instruments
- Graphic Designing
Languages
English
Shona
French (basic)
Timeline
Systems Administrator
Masimba Holdings
01.2024 - Current
IT Support Specialist
Freelance
01.2022 - 12.2023
Debrief and ICT Officer
Zero Degrees Investments PL
01.2021 - 12.2021
IT Assistant
Dulux (Private) Limited
07.2019 - 06.2020
ICT Graduate Trainee & ICT Officer
Lion Microfinance Limited Zimbabwe
07.2017 - 06.2019
Picodegree - Data Science
Huru School
Bachelor of Science - Computer Information Systems
Africa University
Similar Profiles
KUDAKWASHE MANDAZAKUDAKWASHE MANDAZA
Construction Helper at Masimba ConstructionConstruction Helper at Masimba Construction
Seugnet ZithaSeugnet Zitha
Agricultural Economist at Servicios Empresaviales Holdings (SE Holdings)Agricultural Economist at Servicios Empresaviales Holdings (SE Holdings)
Lin Yanping (Libby)Lin Yanping (Libby)
Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)