Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

KUDZAI YVONNE ZHAKATA

Harare

Summary

A highly motivated and results-oriented individual with over three years of experience in customer service. Strategic individual aiming to enhance skills in sales and marketing. Marketing Professional with focus on driving impactful sales results. Possesses robust history of developing successful marketing strategies and fostering client relationships. Known for team collaboration and adaptability in dynamic environments, leveraging strategic planning and communication skills.

Overview

5
5
years of professional experience

Work History

Executive Assistant

Powertel Communications
06.2024 - 10.2024
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Professionally receive stakeholders and high level customers with exceptional service
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

Sales and Marketing Representative

Powertel Communications
10.2022 - 05.2024
  • Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
  • Organized successful corporate events to showcase products/services while fostering positive relationships with both current clientele and potential prospects.
  • Achieved or exceeded company-defined sales quotas.
  • Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
  • Assisted teammates, resulting in increased productivity levels.
  • Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
  • Execute effective marketing strategies and national campaigns and exhibitions
  • Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
  • Leveraged social media platforms to build brand awareness, engage with customers, and generate leads for the sales team.
  • Contributed to event marketing, sales and brand promotion.
  • Provided outstanding customer service, leading to high client retention rates.
  • Conducted competitor analysis, aiding strategic planning initiatives.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.

Customer Service Representative

Melcast Marketing
01.2021 - 09.2022
  • Answer inbound and outbound calls and making courtesy calls
  • Generated high value sales leads through proactive prospecting, networking and cold calling
  • Managing customer relationships
  • Execute effective marketing strategies and national campaigns and exhibitions
  • Providing technical support to solve customer's inquiries
  • Communicate with clients on network outages and upgrades
  • Managing phone calls and administrative tasks
  • Compiling weekly and monthly reports
  • Developed and maintained relationships with existing clients
  • Handling queries and complaints via phone email and general correspondence
  • Managing phone calls and administrative tasks
  • Established relationships with key decision makers through effective communication
  • Utilizing a consultative sales approach to identify customer needs, develop solutions and close deals
  • Preparing quotations and compiling tender documents
  • Compiling weekly and monthly reports
  • Developed and maintained relationships with existing clients.
  • Boosted sales performance with effective lead generation techniques.
  • Managed client relationships by providing exceptional customer service.

Customer Experience Representative

Standard Telephones and Cables
01.2020 - 12.2020
  • Preparing quotations and compiling tender documents
  • Providing primary support both inbound and outbound while maintaining customer satisfaction with the goal of addressing customer needs and their concerns
  • Providing feedback on how to improve the customer experience and building brand awareness
  • Developed and maintained relationships with existing clients.
  • Demonstrated empathy whilst handling difficult customer interactions, fostering trust.
  • Enhanced customer satisfaction by addressing and resolving complaints effectively.
  • Provided timely resolution of issues to enhance customer relations.
  • Collaborated with team members to deliver exceptional customer service.

Education

Higher National Diploma - Digital Marketing

MARKETERS ASSOCIATION OF ZIMBABWE

Bachelor of Business Studies - Marketing

UNIVERSITY OF ZIMBABWE

Skills

  • Excellent Communication and Interpersonal Skills
  • TeamWork
  • Customer Engagement
  • Sales Presentations
  • Social Media Marketing
  • Sales strategy
  • Market Research
  • Account Management
  • Time management
  • Customer retention strategies
  • Customer service
  • Patience and composure
  • Trade show attendance
  • Sales negotiation

References

REFERENCES
Powertel Zimbabwe                                                                  

Managing Director                                                                                                             

W.Nyagwande                                                                                                    

0773286464                                                                                                    

 

Melcast Marketing

Managing Director

T.Mhundwa

0774111321


 

Additional Information

Valid Drivers License

Valid Defensive Driving License

Timeline

Executive Assistant

Powertel Communications
06.2024 - 10.2024

Sales and Marketing Representative

Powertel Communications
10.2022 - 05.2024

Customer Service Representative

Melcast Marketing
01.2021 - 09.2022

Customer Experience Representative

Standard Telephones and Cables
01.2020 - 12.2020

Bachelor of Business Studies - Marketing

UNIVERSITY OF ZIMBABWE

Higher National Diploma - Digital Marketing

MARKETERS ASSOCIATION OF ZIMBABWE

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