Summary
Overview
Work History
Education
Skills
References
Timeline
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Kudzanai Nhakwe

Kudzanai Nhakwe

Harare

Summary

Seeking employment with a company where i can grow professionally and personally Seeking challenging opportunities where i can fully use my skills for the success of the organization The need to excel in the field with hard work, perseverance and dedication. Seeking a competitive and challenging environment where i can serve your organization and establish a career for myself.

Overview

8
8
years of professional experience

Work History

Client Services Administrator

First Mutual Life
10.2021 - Current
  • Providing service to walk in clients as well as call in clients transferred from the call center department
  • Assisting clients with policy upgrades, calculating and providing quotations on upgrades to clients
  • Assist clients to complete online proposal and alteration forms
  • Liaising with clients who want to cancel their policies with the aim to conserve business
  • Assisting clients to lodge stop orders in order to alter their policy premiums
  • Assisting and encouraging clients to convert policies from zwl to usd
  • Verifying authenticity of death claims and forwarding to claims department for processing
  • Determining eligibility by comparing client information to requirements
  • Preparing monthly cancellation and client services reports

Claims Administrator Trainee

First Mutual Life
09.2024 - 08.2025
  • Attending to any claims related queries
  • Processing claims for pension and savings products
  • Processing death claims benefits payable under the savings products for both the current and legacy book
  • Analysing claims trends, reporting and provision of valuation data
  • Carrying out claims trend analysis and making recommendations on improving business claims ratios across all products
  • Providing valuation claims data when required and attending to valuation queries

New Business Administrator

First Mutual Life
06.2020 - 09.2020
  • Accept policies without errors in the system
  • Accept life policies in the system which would have been accepted by the underwriters and lists for policy documents
  • Pull out the policies and forward them to the underwriters for 'Not Taken Up' decision, for all policies with no medicals received after 28days
  • Upgrading funeral policies in the system for clients who would have paid a premium for a higher cover and completed upgrade forms

Client Services Administrator

First Mutual Life
09.2019 - 05.2020
  • Providing service to existing and non-existing clients and developing a new customer base
  • Obtaining clients information by answering telephone calls, interviewing clients and verifying information
  • Liaising with First Transfer Secretaries on shareholder queries
  • Keeping detailed computer records by recording cash accumulation forms in the system
  • Processing cash accumulation forms, endorsements and letters to confirm changes
  • Handling the department's WhatsApp platform and assisting clients
  • Assisting clients with upgrading policies, calculating and providing quotations on upgrade to clients and ensuring completion of relevant forms
  • Assessing and observing underwriting requirements and limits before submitting to underwriting department
  • Advising clients on making claims on their policies
  • Verifying authenticity of death claims and forwarding to claims department for processing
  • Determining eligibility by comparing client information to requirements
  • Informing clients by explaining procedures, answering questions and providing information
  • Developing and maintaining relationship with clients listening to their concerns and offering guidance and support
  • Receiving cancellation requests from clients, liaising with clients with intention to conserve business
  • Compiling weekly and monthly statistical data and producing reports for cash accumulation upgrades
  • Processing refunds for clients and maintaining a refund register
  • Processing funeral policy upgrades in the system

Client Services Administrator Intern

First Mutual Life
09.2017 - 08.2018
  • Receiving and processing mail from area offices
  • Maintaining and improving quality results by adhering to standards and guidelines, recommending and improving procedures
  • Receiving requests for refunds, verifying authenticity with Policy Services and processing
  • Processing alterations on policies
  • Working directly and indirectly with clients and effectively managing their preferences and needs as well as responding to clients in a timely manner
  • Recording proposal forms and sending them to new business
  • Undertaking general administrative duties
  • Liaising with different departments about client queries
  • Risk identification skills
  • Good communication skills
  • Good listening skills
  • Problem solving skills
  • Time management skills

Education

Honours Degree - Insurance and Risk Management

Midlands State University
12.2019

Skills

  • Risk identification skills
  • Good communication skills
  • Good listening skills
  • Problem solving skills

References

  • Mr F Makaza, Dean of Insurance and Risk Management, Midlands State University, Makaza@msu.ac.zw, +263774620669
  • Mrs Valerie Nyagwaya, Client Services Supervisor, First Mutual Life, vnyagwaya@firstmutual.co.zw, +26377594321
  • Mrs Kudzai Dumbura, Customer Experience Officer, Nicoz Diamond Insurance, kdumbura@nicozdiamond.co.zw, +263775413993

Timeline

Claims Administrator Trainee

First Mutual Life
09.2024 - 08.2025

Client Services Administrator

First Mutual Life
10.2021 - Current

New Business Administrator

First Mutual Life
06.2020 - 09.2020

Client Services Administrator

First Mutual Life
09.2019 - 05.2020

Client Services Administrator Intern

First Mutual Life
09.2017 - 08.2018

Honours Degree - Insurance and Risk Management

Midlands State University

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Kudzanai Nhakwe