Kuemar Ferrell

• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Followed nutritional plans to prepare optimal meals.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Transported clients for medical and personal outings.
• Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
• Provided mobility assistance such as walking and regular exercising.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.

• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.

As a preschool teacher I created a safe environment and ensured safety of the children in my care. I also prided learning materials and selected age appropriate activities for my class of 4 year olds.