Kueni Tongi
West Valley City,UT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Sewing Machine Operator
Beehive Clothing
Salt Lake City, UT
01.2018 - 06.2020
- Adjusted tension on threads, needles, bobbins, stitch length, feed dogs. as needed.
- Assisted with pattern making and marking of garments according to specifications.
- Provided guidance and instruction to other team members in the use of equipment and processes.
Shipping and Receiving Clerk
Level 9 sports
North Salt Lake, UT
02.2015 - 11.2017
- Ensured compliance with safety regulations related to hazardous materials handling.
- Operated computers to access information related to shipping activities.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
Cashier Assistant
Kohls Department Store
Centerville, UT
01.2013 - 12.2015
- Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
- Issued receipts, refunds, credits or change due to customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
Customer Service Cashier
TJ Maxx Distribution Center
Bountiful, UT
11.2011 - 06.2012
- Verified that all coupons were valid prior to processing them into the system.
- Complied with all health and safety regulations while performing job duties.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Cashier Team Lead
Smith’s food and drug
Bountiful, UT
06.2009 - 10.2011
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Developed strong working relationships with team members to foster collaboration.
- Analyzed sales data reports to identify trends in customer buying habits.
CNA Student
Lakeview Hospital
Bountiful, UT
05.2010 - 08.2011
- Assisted nurses with treatments and procedures according to protocols established by the facility.
- Performed basic clerical tasks such as answering phones and filing documents.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
Education
High School Diploma -
Menlo-Atherton High School
Atherton, CA06-2009
Some College (No Degree) - Phlebotomy
Davis Applied Technology College
Kaysville, UTSome College (No Degree) - CNA
Davis Applied Technology College
Kaysville, UTSkills
- Garment fabrication
- Quality Assurance
- Error Detection
- Job Planning
Timeline
Sewing Machine Operator
Beehive Clothing
01.2018 - 06.2020
Shipping and Receiving Clerk
Level 9 sports
02.2015 - 11.2017
Cashier Assistant
Kohls Department Store
01.2013 - 12.2015
Customer Service Cashier
TJ Maxx Distribution Center
11.2011 - 06.2012
CNA Student
Lakeview Hospital
05.2010 - 08.2011
Cashier Team Lead
Smith’s food and drug
06.2009 - 10.2011
High School Diploma -
Menlo-Atherton High School
Some College (No Degree) - Phlebotomy
Davis Applied Technology College
Some College (No Degree) - CNA
Davis Applied Technology College