KUHRTIS BROWN
Summary
Customer service professional with a strong record of exceeding satisfaction targets in high-volume environments. Recognized for maintaining composure while resolving complex concerns and ensuring compliance. Committed to delivering exceptional service and fostering a positive experience for every customer.
Overview
7
7
years of professional experience
Work History
Sr. Risk Coordinator
Capital One
Richmond
01.2024 - Current
- Identified and resolved risk and compliance issues, protecting customer trust and accuracy.
- Ranked in the top 10% of team performers, consistently exceeding customer satisfaction targets.
- Maintained excellent service scores by providing warm and professional communication.
- Handled complex concerns quickly and calmly, demonstrating strong problem-solving skills.
- Collaborated across teams to resolve discrepancies and deliver smooth customer experiences.
- Adapted to multiple systems to meet diverse customer needs in a fast-paced environment.
Customer Coordinator
Capital One
Wilmington
11.2021 - 12.2023
- Managed 60+ daily customer interactions, ensuring calm and friendly communication to enhance customer satisfaction.
- Identified customer needs swiftly, delivering accurate and helpful information to improve resolution times.
- Coordinated with departments to resolve issues efficiently, maintaining compliance and streamlining the customer experience.
- Used de-escalation techniques to turn challenging calls into positive experiences.
- Contributed to a strong team environment and exceeded satisfaction benchmarks.
Style Customer Service Associate
Target
Newark
08.2019 - 01.2022
- Provided warm, personalized service while assisting shoppers with styling and product selection.
- Handled 150+ transactions daily with accuracy in a fast-paced retail environment.
- Resolved guest concerns calmly to ensure safety, comfort, and satisfaction.
- Supported merchandise flow and store readiness with strong attention to detail.
- Executed visual and merchandising standards according to company guidelines.
Education
Associate of Science - Business Administration
Delaware Technical and Community College
Wilmington, DE01-2022
Universal Banking Intern Program -
Generations USA
Wilmington, DE01-2020
High School Diploma (Advanced) -
Brunswick High School
Lawrenceville, VA01-2018
Skills
- Safety & Compliance Awareness
- Emergency Readiness Mindset
- Accuracy & Policy Adherence
- De-escalation & Conflict Resolution
- Customer Service & Passenger Care
- Fast-Paced Multitasking
- Professional Communication
- Cultural Sensitivity & Inclusion
Timeline
Sr. Risk Coordinator
Capital One
01.2024 - Current
Customer Coordinator
Capital One
11.2021 - 12.2023
Style Customer Service Associate
Target
08.2019 - 01.2022
Associate of Science - Business Administration
Delaware Technical and Community College
Universal Banking Intern Program -
Generations USA
High School Diploma (Advanced) -
Brunswick High School