Kuieranller Felix
Boca Raton,Florida
Summary
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Enthusiastic and responsible sales and administrative professional with proven leadership abilities. Thrives as a focused team member, adept at handling multiple tasks with creativity, adaptability, and a positive attitude. Results-oriented achiever who consistently exceeds targets and drives success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance
Overview
23
23
years of professional experience
Work History
Medical Chart Auditor Remote
Pedim Healthcare
08.2019 - Current
- Participated in periodic internal and external audits, showcasing the organization commitment to maintaining high-quality healthcare services.
- Prevented legal issues by identifying potential areas of non-compliance and recommending appropriate remedial actions.
- Collaborated with interdisciplinary teams to identify systemic issues affecting medical chart documentation quality and accuracy.
- Followed up with medical staff regarding missing information in patient records.
- Auditing 120 patients daily
- Enhanced the accuracy of medical records by conducting thorough chart audits and identifying discrepancies.
- Strengthened relationships between billing departments and clinical staff by fostering open communication channels regarding documentation requirements and proper coding procedures.
- Collaborated with medical staff to implement corrective actions, addressing any identified issues in patient documentation.
- Ensured timely completion of audit projects through effective planning and prioritization, meeting organizational deadlines consistently.
Office Manager
Pedim Healthcare
02.2014 - 08.2019
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Recruited, hired, trained and supervised staff of 15 and implemented mentoring program that offered positive employee engagement.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed standard operating procedures for all administrative employees.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Customer Service /Phlebotomist
Seven Rivers Regional Medical Center
04.2011 - 02.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Pharmaceutical Sales Representative
Yomifar S.A, R.D
01.2007 - 01.2009
- Managed Division of 5 cities, 45 physician offices and 8 hospitals as a base sales representative marketing Spatam for bronchial Asthma, Stacorin for Parkinson ,Glucotrol for type II diabetes, generating $2 million+ in sales.
- Developed innovative marketing strategies for pharmaceutical products that increased sales by 20% per year.
- Contacted physicians by phone and in person to establish relationships, communicating with a focus on benefits and viability to their patients.
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
Administrative Assistant
Falconbridge Dominican
01.2002 - 01.2006
- Developed a creative internal monthly newsletter that highlighted all staff.
- Introduced an organizational development model and employee recognition program, which significantly increased morale and productivity.
- Prepared the schedules for 350 employees and composed and distributed inter-departmental memorandums.
- Operated the switchboard, answering and forwarding 125 calls to the appropriate department daily.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Business Administration/Marketing
Adventist University UNAD
Skills
- Multitasking
- Critical thinking
- Continuous improvement mindset
- Leadership
- Project Management
- Self-motivation
- Decision-making
- Task prioritization
- Problem-solving
- Spanish
- Organizational growth
- HIPAA compliance
- Quality assurance techniques
- Work ethics
- Attention to detail
- Time management
- Clinical documentation
- Teamwork
Timeline
Medical Chart Auditor Remote
Pedim Healthcare
08.2019 - Current
Office Manager
Pedim Healthcare
02.2014 - 08.2019
Customer Service /Phlebotomist
Seven Rivers Regional Medical Center
04.2011 - 02.2014
Pharmaceutical Sales Representative
Yomifar S.A, R.D
01.2007 - 01.2009
Administrative Assistant
Falconbridge Dominican
01.2002 - 01.2006
Bachelor of Science - Business Administration/Marketing
Adventist University UNAD
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