KuiSum Lam
Brooklyn,NY
Summary
Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Prince tea house
Brooklyn, NY
11.2021 - Current
- Took accurate food and drink orders, using a POS ordering software system.
- Resolved customer complaints in a polite manner according to company policy.
- Greeted customers, provided menus and answered questions about menu items.
HR Assistant
macao institute for tourism studies
Macao, China
- Created monthly reports summarizing employee absences and latenesses along with any corrective action taken.
- Conducted job applicant background checks in accordance with policy and procedures.
- Guided employees through automated self-service platform for real-time attendance tracking and queries.
Education
Associate of Arts - Culinary Arts
Kingsborough Community College of The City University of New York
Brooklyn, NY06-2026
Skills
- Guest Relations
- Positive and professional
- Service Quality
- Item promotion
- Salesmanship
- Price memorization
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Restaurant Waiter
Prince tea house
11.2021 - Current
HR Assistant
macao institute for tourism studies
Associate of Arts - Culinary Arts
Kingsborough Community College of The City University of New York
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