Kuizandra Cruz
Brockton,MA
Summary
Highly organized Clinical Secretary knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn Capeverdian creole to enhance support of capeverdian populations. Capable of handling all medical administrative needs for busy medical practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
Overview
7
7
years of professional experience
Work History
Clinical Secretary
Brockton Neighborhood Health Center
06.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Faxed over paperwork for psychiatrists and clinicians to police departments/ hospitals when patients were being sectioned
- Ran insurance day before and morning of patients appointments to ensure it was active.
- Trained new hires in 2 different departments. (Mental Health/ Harm Reduction Clinic)
- Assisted with creating schedules for my department as well as another.
- Converted appointments from one system to another
Kitchen Server
Vicente's Supermarket
10.2016 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Criminal Justice
Bridgewater State University
Bridgewater, MA05.2025
High School Diploma -
Brockton High School
Brockton, MA06.2018
Skills
- Medical Science
- Staff Leadership
- Diagnostic Procedures
- Prescription Refills
- Route Messages
- Adaptable and Flexible
- Online Systems
- EHR Software
- Medical Office Management
- Computer Proficiency
- Patient Admission
Timeline
Clinical Secretary
Brockton Neighborhood Health Center
06.2021 - Current
Kitchen Server
Vicente's Supermarket
10.2016 - 10.2020
No Degree - Criminal Justice
Bridgewater State University
High School Diploma -
Brockton High School
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