Kuja'Na Everett
Spring Lake,NC
Summary
Dependable Medical Records Specialist with 1 year background in document assessment and quality review. Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills. Adaptable healthcare administrator accustomed to the integration of new healthcare delivery systems and restructuring of work in an increasingly complex regulatory environment.
Overview
10
10
years of professional experience
Work History
Medical Records Clerk
Cape Fear Valley Health System
Fayetteville, NC
03.2018 - Current
- Obtained patient releases for dissemination of information.
- Audited records for accuracy.
- Received and routed medical records.
- Sorted materials and file according to guidelines.
- Managed system conversion and maintained minimal downtime during updates.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Received and processed medical records requests.
- Processed patient admission and discharge documentation.
- Reviewed charts and flagged incomplete or inaccurate information.
- Evaluated department procedures and recommended improvements to maximize efficiency.
- Interacted and communicated easily with department personnel and public.
- Adhered to all facility, company and legal guidelines.
- Responded to materials requests and retrieved necessary information.
- Maintained accuracy, completeness and security for medical records and health information.
- Identified new methods to optimize medical records management.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Kept accurate log of all requests for medical information and records.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Waitress Hostess Cashier
Penick Village
Southern Pines, NC
09.2016 - 02.2018
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Restocked salad bar and buffet for lunch and dinner service.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Assisted with various banquet food stations, set up and service to multiple dining areas.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Loaded trays with accessories, including eating utensils, napkins and condiments.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Managed event contracts, including estimates, event profiles and post-event summaries.
- Set dining tables to prepare for diverse types of events and follow strict service standards.
- Checked identification to enforce age requirement for alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management.
- Offered samples of new ice cream flavors to customers and introduced new menu items, sundae toppings and cone varieties to upsell expensive selections.
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers’ questions, recommended items and recorded order information.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Checked guests’ identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Kept track of event finances, including initial deposits, due payments and final balances.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Cashier Sales Associate
KFC
Aberdeen, NC
08.2015 - 09.2017
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Interacted with customers and resolved customer complaints with friendly, service-oriented support.
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts.
- Observed customer purchases in line and differentiated between standard portions.
- Maintained top-notch client servicing standards and overall satisfaction.
- Ensured compliance with company service standards and inventory and cash control procedures.
- Followed standardized procedures for issuing cash refunds.
- Welcomed and greeted customers and offered friendly, knowledgeable assistance.
- Processed shipments to complete timely updates of shelves and merchandise displays.
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts.
- Entered all sales into cash register to record purchases.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma - undefined
Overhills High School
Spring Lake, NC2015
Skills
- Medical office administration
- Patient privacy
- Medical terminology understanding
- Paperwork processing
- Computer proficiency
- Records management
- Charting and clinical documentation
- Data entry
- Written and verbal communication
- Service-oriented
- Filing systems expertise
- Staff education and training
- Medical records management
Timeline
Medical Records Clerk
Cape Fear Valley Health System
03.2018 - Current
Waitress Hostess Cashier
Penick Village
09.2016 - 02.2018
Cashier Sales Associate
KFC
08.2015 - 09.2017
High School Diploma - undefined
Overhills High School